Q: iMac: graphics freeze, mouse moves
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Jun 18, 2016 11:22 AMby nashikens,I read in a couple places buttons on the keyboard may be held down even if they look fine. I have blown out both keyboards, 1 wireless and 1 wired. The problem still occurs only in a normal boot environment. Everything runs fine in Safe Mode. Doesn't matter which keyboard is being used.
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Jun 18, 2016 11:30 AMby macjack,It does sound like a graphics card issue.
Run Disk Utility > First Aid booted from your Recovery Partition
OS X: About OS X Recovery - Apple Support
Also use Apple Hardware Test, though it's not the most reliable in detecting failures.
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Jun 20, 2016 9:21 AMby nashikens,I think so too.
OS X Recovery Disk Utility found nothing wrong.
I'm having trouble running AHT. Holding D at startup doesn't seem to do anything. I can try TechTool.
Would it be a good test to disable accelerated graphics to see if that eliminates the problem? Is that even possible?
And now, the system won't even boot in Normal mode, only in Safe Mode. It will load to a gray screen (after the Apple logo gray screen) then the mouse becomes the beachball and it's stuck there.
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Jun 20, 2016 9:34 AMby macjack,If it works normally in Safe Mode, then please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.
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Jun 20, 2016 10:08 AMby nashikens,I was able to get AHT to run. It did not detect any issues.
EtreCheck:
My understandning is ucupdate and watchdogd only fail in SafeMode, right?
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-20 10:01:39
Download EtreCheck from https://etrecheck.com
Runtime 2:15
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Graphics issue
iMac (24-inch, Early 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac9,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 1920 x 1200
OS X Yosemite 10.10.5 (14F1808) - Time since boot: less than an hour
ST31000342ASQ disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 149.69 GB (137.07 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD2 (disk0s4) /Volumes/Macintosh HD2 : 350.00 GB (349.56 GB free)
Macintosh HD3 (disk0s5) /Volumes/Macintosh HD3 : 499.39 GB (498.94 GB free)
HL-DT-ST DVDRW GA11N disk2 : (4.94 GB) ()
disk2s1 (disk2s1) <not mounted> : 31 KB
disk2s2 (disk2s2) <not mounted> : 2 KB
Applications Install Disc (disk2s3) /Volumes/Applications Install Disc : 4.94 GB (84 MB free)
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
SanDisk Cruzer Glide 32.02 GB
EFI (disk1s1) <not mounted> : 210 MB
Mac 32GB (disk1s2) /Volumes/Mac 32GB : 31.67 GB (2.00 GB free)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Anywhere
[not loaded] 4 Apple tasks
[loaded] 162 Apple tasks
[running] 47 Apple tasks
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist
[not loaded] 46 Apple tasks
[loaded] 141 Apple tasks
[running] 73 Apple tasks
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
[running] com.eidac.smcFanControl2.5144
[loaded] 375 Apple tasks
[running] 130 Apple tasks
Default Browser: 600 - SDK 10.10 (2016-05-23)
QuickTime Plugin: 7.7.3 (2016-05-23)
None
Time Machine not configured!
2% fontd
1% kernel_task
1% WindowServer
0% hidd
0% SpotlightNetHelper
414 MB kernel_task
106 MB iconservicesagent(2)
98 MB CVMCompiler(3)
90 MB UserEventAgent(2)
82 MB Finder
4.62 GB Free RAM
3.38 GB Used RAM (1.15 GB Cached)
0 B Swap Used
Jun 20, 2016, 09:55:34 AM Self test - passed
Jun 20, 2016, 08:52:53 AM ~/Library/Logs/DiagnosticReports/fontd_2016-06-20-085253_[redacted].crash
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Support/fontd
Jun 18, 2016, 10:19:23 AM ~/Library/Logs/DiagnosticReports/fontd_2016-06-18-101923_[redacted].crash
Jun 18, 2016, 09:01:41 AM ~/Library/Logs/DiagnosticReports/fontd_2016-06-18-090141_[redacted].crash
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Jun 20, 2016 10:20 AMby macjack,Looks like the problem is in your fonts. Did you recently install a new font?
Try clearing font data bases and caches
http://osxdaily.com/2015/01/08/clear-font-caches-databases-mac-os-x/
EDIT: Also not a very good idea to keep Gatekeeper on "Anywhere".
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Jun 20, 2016 10:37 AMby nashikens,I haven't installed any fonts. It's a clean install.
Cleaned fonts via Terminal.Ran Etrecheck again, looks the same:
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-20 10:33:29
Download EtreCheck from https://etrecheck.com
Runtime 2:15
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Graphics issue
iMac (24-inch, Early 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac9,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 1920 x 1200
OS X Yosemite 10.10.5 (14F1808) - Time since boot: less than an hour
ST31000342ASQ disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 149.69 GB (137.05 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD2 (disk0s4) /Volumes/Macintosh HD2 : 350.00 GB (349.56 GB free)
Macintosh HD3 (disk0s5) /Volumes/Macintosh HD3 : 499.39 GB (498.94 GB free)
HL-DT-ST DVDRW GA11N ()
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
SanDisk Cruzer Glide 32.02 GB
EFI (disk1s1) <not mounted> : 210 MB
Mac 32GB (disk1s2) /Volumes/Mac 32GB : 31.67 GB (2.00 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Anywhere
[not loaded] 4 Apple tasks
[loaded] 162 Apple tasks
[running] 47 Apple tasks
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist
[not loaded] 46 Apple tasks
[loaded] 144 Apple tasks
[running] 70 Apple tasks
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
[running] com.etresoft.EtreCheck.51152
[loaded] 378 Apple tasks
[running] 126 Apple tasks
Default Browser: 600 - SDK 10.10 (2016-05-23)
QuickTime Plugin: 7.7.3 (2016-05-23)
None
Time Machine not configured!
2% fontd
1% WindowServer
0% kernel_task
0% SpotlightNetHelper
396 MB kernel_task
106 MB Finder
106 MB iconservicesagent(2)
98 MB CVMCompiler(3)
90 MB UserEventAgent(2)
4.68 GB Free RAM
3.32 GB Used RAM (1.01 GB Cached)
0 B Swap Used
Jun 20, 2016, 10:27:52 AM Self test - passed
Jun 20, 2016, 08:52:53 AM ~/Library/Logs/DiagnosticReports/fontd_2016-06-20-085253_[redacted].crash
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Support/fontd
Jun 18, 2016, 10:19:23 AM ~/Library/Logs/DiagnosticReports/fontd_2016-06-18-101923_[redacted].crash
Jun 18, 2016, 09:01:41 AM ~/Library/Logs/DiagnosticReports/fontd_2016-06-18-090141_[redacted].crash
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Jun 20, 2016 10:42 AMby nashikens,EtreCheck version: 2.9.12 (265)
Report generated 2016-06-20 10:42:03
Download EtreCheck from https://etrecheck.com
Runtime 3:13
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
iMac (24-inch, Early 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac9,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 1920 x 1200
OS X Yosemite 10.10.5 (14F1808) - Time since boot: less than an hour
ST31000342ASQ disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 149.69 GB (137.03 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD2 (disk0s4) /Volumes/Macintosh HD2 : 350.00 GB (349.56 GB free)
Macintosh HD3 (disk0s5) /Volumes/Macintosh HD3 : 499.39 GB (498.94 GB free)
HL-DT-ST DVDRW GA11N ()
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
SanDisk Cruzer Glide 32.02 GB
EFI (disk1s1) <not mounted> : 210 MB
Mac 32GB (disk1s2) /Volumes/Mac 32GB : 31.67 GB (2.00 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Mac App Store and identified developers
[not loaded] 4 Apple tasks
[loaded] 161 Apple tasks
[running] 48 Apple tasks
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist
[not loaded] 46 Apple tasks
[loaded] 144 Apple tasks
[running] 70 Apple tasks
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
[running] com.etresoft.EtreCheck.51152
[loaded] 374 Apple tasks
[running] 132 Apple tasks
Default Browser: 600 - SDK 10.10 (2016-05-23)
QuickTime Plugin: 7.7.3 (2016-05-23)
None
Time Machine not configured!
3% fontd
0% WindowServer
0% kernel_task
0% com.apple.WebKit.WebContent
0% SpotlightNetHelper
481 MB kernel_task
319 MB com.apple.WebKit.WebContent
123 MB Safari
115 MB WindowServer
106 MB Finder
3.92 GB Free RAM
4.08 GB Used RAM (1.25 GB Cached)
0 B Swap Used
Jun 20, 2016, 10:27:52 AM Self test - passed
Jun 20, 2016, 08:52:53 AM ~/Library/Logs/DiagnosticReports/fontd_2016-06-20-085253_[redacted].crash
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Support/fontd
Jun 18, 2016, 10:19:23 AM ~/Library/Logs/DiagnosticReports/fontd_2016-06-18-101923_[redacted].crash
Jun 18, 2016, 09:01:41 AM ~/Library/Logs/DiagnosticReports/fontd_2016-06-18-090141_[redacted].crash
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Jun 20, 2016 12:49 PMby macjack,Since it works in Safe Mode, log back in to your normal account and go to System Preferences > Users & Groups > Login items, and delete any third party login items. (use the minus sign, do not just hide them) You can aways add them back later)Also look in /Library/Startup Items. Nothing is put in that folder by default, so anything in there is yours. Then log out and back in or restart and test.
