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All replies
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Helpful answers
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May 23, 2016 10:36 AM in response to Benedict Murray1by OGELTHORPE,★HelpfulDownload and post an Etrecheck report:
http://www.etresoft.com/etrecheck
What application do you believe is the 'guilty party'?
Ciao.
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May 23, 2016 10:37 AM in response to OGELTHORPEby Benedict Murray1,Hi
thanks for this - i will post this tomorrow whenim back at the office where MBP is
I have no idea which app it might be!
Nothing is being suspicious. Wunderlist and Evernote crash a bit but when they do they only crash themselves. I feel its an Apple one.
Ben
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May 24, 2016 3:08 AM in response to OGELTHORPEby Benedict Murray1,Ok here's the report
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-24 11:06:14
Download EtreCheck from https://etrecheck.com
Runtime 1:40
Performance: Excellent
Failed to read adware signatures!
Problem: Apps are crashing
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2.9 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 21
Intel Iris Graphics 6100
Color LCD 2560 x 1600
OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour
APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.78 GB (102.92 GB free)
Core Storage: disk0s2 250.14 GB Online
Broadcom Corp. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Library/Extensions
[loaded] com.logitech.manager.kernel.driver (5.40.1 - SDK 10.8 - 2016-05-17) [Support]
[not loaded] 7 Apple tasks
[loaded] 150 Apple tasks
[running] 81 Apple tasks
[not loaded] 43 Apple tasks
[loaded] 155 Apple tasks
[running] 90 Apple tasks
[loaded] com.google.keystone.agent.plist (2016-03-07) [Support]
[running] com.logitech.manager.daemon.plist (2015-11-20) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-02-09) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-16) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-07) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-23) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-02-09) [Support]
[failed] com.spotify.webhelper.plist (2016-01-29) [Support]
[loaded] com.valvesoftware.steamclean.plist (2016-05-24) [Support]
Steam Application (/Applications/Steam.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
[running] QA2G25RMZ4.com.wunderkinder.wunderlist-helper
[running] com.getdropbox.dropbox.94752
[running] com.valvesoftware.steam.115232
[running] com.valvesoftware.steam.ipctool
[loaded] 384 Apple tasks
[running] 212 Apple tasks
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]
QuickTime Plugin: 7.7.3 (2016-05-04)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) Outdated! Update
NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-04)
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-03-07) [Support]
SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-23) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
Unity Web Player: UnityPlayer version 5.2.0f3 - SDK 10.6 (2015-11-11) [Support]
JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-09) Check version
Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-05-23)
3rd Party Preference Panes: ⓘ
Flash Player (2016-04-16) [Support]
Java (2016-01-29) [Support]
Logi Options Launcher (2015-12-14) [Support]
Time Machine not configured!
8% WindowServer
4% kernel_task
2% fontd
1% Twitter
0% com.apple.WebKit.WebContent(11)
1.06 GB com.apple.WebKit.WebContent(11)
908 MB kernel_task
344 MB mdworker(19)
279 MB Safari
221 MB Mail
Virtual Memory Information: ⓘ
691 MB Free RAM
7.32 GB Used RAM (1.90 GB Cached)
0 B Swap Used
May 24, 2016, 10:57:08 AM Self test - passed
May 23, 2016, 01:10:06 PM /Library/Logs/DiagnosticReports/Microsoft Excel_2016-05-23-131006_[redacted].cpu_resource.diag [Details]
/Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
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May 24, 2016 7:52 AM in response to Benedict Murray1by OGELTHORPE,Nothing exciting in the Etrecheck report.
Reset the SMC and the NVRAM:
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063
Boot into safe mode:
https://support.apple.com/en-us/HT201262
Any discernible improvement?
Ciao.
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May 24, 2016 7:56 AM in response to OGELTHORPEby Benedict Murray1,No id isn;rt see anything.
I was trying to avoid having to work in safe mode but I guess ill do that. I'll reset SMC and VRAM as well
The thing I'm finding weird is there seems to be no crash logs for these crashes
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May 24, 2016 8:04 AM in response to Benedict Murray1by OGELTHORPE,Are you using these instructions?
https://support.apple.com/en-us/HT201753
Make certain you have the correct LIBRARY.
Ciao.
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May 24, 2016 8:13 AM in response to OGELTHORPEby Benedict Murray1,Ugh I'm feeling stupid now - i was looking at a different folder of logs. the one you pointed me too has loads.
Whats best - to paste the last one, just the top part?
A lot of them seem to be labelled 'windowserver'
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May 24, 2016 8:19 AM in response to Benedict Murray1by OGELTHORPE,Post the latest one and all of it. Make certain that it has this header: ***panic report***
Ciao.
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May 24, 2016 8:29 AM in response to OGELTHORPEby Benedict Murray1,Hmmm
although the times seem to correspond with when the freezes are happening i can't see 'panic report' on any of them. Where would that be? at the top? These are all under 'system diagnostic reports'
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May 24, 2016 8:40 AM in response to Benedict Murray1by OGELTHORPE,On the MBP that I am using now (Mt. Lion OSX) they are listed under 'DIAGNOSTICREPORTS' (one word) Since you have El Capitan installed, there may be a change. Post the latest one anyway. I am not that well versed in these, but some one may see it and offer some good advice.
Ciao.
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May 24, 2016 9:02 AM in response to OGELTHORPEby Benedict Murray1,it won't let me post the whole thing - I'm guessing its too long
here's the top bit
Date/Time: 2016-05-24 10:56:44 +0100
OS Version: Mac OS X 10.11.4 (Build 15E65)
Architecture: x86_64h
Report Version: 22
Command: WindowServer
Path: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGraphic s.framework/Resources/WindowServer
Version: ??? (???)
Parent: launchd [1]
PID: 164
Event: service progress watchdog
Duration: 1.00s
Steps: 10 (100ms sampling interval)
Hardware model: MacBookPro12,1
Active cpus: 4
Fan speed: 0 rpm
--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------
Heaviest stack for the main thread of the target process:
10 start + 1 (libdyld.dylib + 13741) [0x7fff977125ad]
10 ??? (WindowServer + 3966) [0x10077af7e]
10 CGXServer + 7433 (CoreGraphics + 3147671) [0x7fff90cde797]
10 CGXRunOneServicesPass + 259 (CoreGraphics + 3138357) [0x7fff90cdc335]
10 run_timer_pass + 541 (CoreGraphics + 4635437) [0x7fff90e49b2d]
10 update_display_callback + 212 (CoreGraphics + 4492420) [0x7fff90e26c84]
10 CGXUpdateDisplay + 6881 (CoreGraphics + 4472091) [0x7fff90e21d1b]
10 CGXAcquireDisplayDeviceSurface + 2717 (CoreGraphics + 2954962) [0x7fff90caf6d2]
10 MPAccessIOSurfaceForDisplayDevice + 295 (CoreGraphics + 1702677) [0x7fff90b7db15]
10 IOAccelDisplayPipeTransactionWait + 125 (IOAccelerator + 22896) [0x7fff8cf2b970]
10 IOConnectCallStructMethod + 56 (IOKit + 25436) [0x7fff89c6235c]
10 IOConnectCallMethod + 262 (IOKit + 24892) [0x7fff89c6213c]
10 io_connect_method + 384 (IOKit + 416801) [0x7fff89cc1c21]
10 mach_msg_trap + 10 (libsystem_kernel.dylib + 69490) [0x7fff97539f72]
*10 hndl_mach_scall64 + 22 (kernel + 2017942) [0xffffff80003eca96]
*10 mach_call_munger64 + 410 (kernel + 1805274) [0xffffff80003b8bda]
*10 mach_msg_overwrite_trap + 197 (kernel + 861797) [0xffffff80002d2665]
*10 ipc_kmsg_send + 184 (kernel + 796856) [0xffffff80002c28b8]
*10 ipc_kobject_server + 259 (kernel + 914051) [0xffffff80002df283]
*10 ??? (kernel + 1670336) [0xffffff8000397cc0]
*10 is_io_connect_method + 487 (kernel + 7205495) [0xffffff80008df277]
*10 IOAccelDisplayPipe2::transaction_wait(IOAccelDisplayPipeTransactionWaitArgs*) + 37 (IOAcceleratorFamily2 + 194193) [0xffffff7f82782691]
*10 lck_mtx_lock + 653 (kernel + 1840493) [0xffffff80003c156d]
*10 lck_mtx_lock_wait_x86 + 520 (kernel + 1866200) [0xffffff80003c79d8]
*10 thread_block_reason + 175 (kernel + 986607) [0xffffff80002f0def]
*10 ??? (kernel + 1000156) [0xffffff80002f42dc]
*10 machine_switch_context + 316 (kernel + 1875148) [0xffffff80003c9ccc]
Process: WindowServer [164]
Path: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGraphic s.framework/Resources/WindowServer
Architecture: x86_64
Parent: launchd [1]
UID: 88
Task size: 31011 pages (-6)
Note: 1 idle work queue threads omitted
Thread 0x3e6 DispatchQueue 1 10 samples (1-10) priority 79 (base 79)
<IO policy important>
10 start + 1 (libdyld.dylib + 13741) [0x7fff977125ad] 1-10
10 ??? (WindowServer + 3966) [0x10077af7e] 1-10
10 CGXServer + 7433 (CoreGraphics + 3147671) [0x7fff90cde797] 1-10
10 CGXRunOneServicesPass + 259 (CoreGraphics + 3138357) [0x7fff90cdc335] 1-10
10 run_timer_pass + 541 (CoreGraphics + 4635437) [0x7fff90e49b2d] 1-10
10 update_display_callback + 212 (CoreGraphics + 4492420) [0x7fff90e26c84] 1-10
10 CGXUpdateDisplay + 6881 (CoreGraphics + 4472091) [0x7fff90e21d1b] 1-10
10 CGXAcquireDisplayDeviceSurface + 2717 (CoreGraphics + 2954962) [0x7fff90caf6d2] 1-10
10 MPAccessIOSurfaceForDisplayDevice + 295 (CoreGraphics + 1702677) [0x7fff90b7db15] 1-10
10 IOAccelDisplayPipeTransactionWait + 125 (IOAccelerator + 22896) [0x7fff8cf2b970] 1-10
10 IOConnectCallStructMethod + 56 (IOKit + 25436) [0x7fff89c6235c] 1-10
10 IOConnectCallMethod + 262 (IOKit + 24892) [0x7fff89c6213c] 1-10
10 io_connect_method + 384 (IOKit + 416801) [0x7fff89cc1c21] 1-10
10 mach_msg_trap + 10 (libsystem_kernel.dylib + 69490) [0x7fff97539f72] 1-10
*10 hndl_mach_scall64 + 22 (kernel + 2017942) [0xffffff80003eca96] 1-10
*10 mach_call_munger64 + 410 (kernel + 1805274) [0xffffff80003b8bda] 1-10
*10 mach_msg_overwrite_trap + 197 (kernel + 861797) [0xffffff80002d2665] 1-10
*10 ipc_kmsg_send + 184 (kernel + 796856) [0xffffff80002c28b8] 1-10
*10 ipc_kobject_server + 259 (kernel + 914051) [0xffffff80002df283] 1-10
*10 ??? (kernel + 1670336) [0xffffff8000397cc0] 1-10
*10 is_io_connect_method + 487 (kernel + 7205495) [0xffffff80008df277] 1-10
*10 IOAccelDisplayPipe2::transaction_wait(IOAccelDisplayPipeTransactionWaitArgs*) + 37 (IOAcceleratorFamily2 + 194193) [0xffffff7f82782691] 1-10
*10 lck_mtx_lock + 653 (kernel + 1840493) [0xffffff80003c156d] 1-10
*10 lck_mtx_lock_wait_x86 + 520 (kernel + 1866200) [0xffffff80003c79d8] 1-10
*10 thread_block_reason + 175 (kernel + 986607) [0xffffff80002f0def] 1-10
*10 ??? (kernel + 1000156) [0xffffff80002f42dc] 1-10
*10 machine_switch_context + 316 (kernel + 1875148) [0xffffff80003c9ccc] 1-10
Thread 0x3e8 DispatchQueue 2 10 samples (1-10) priority 37 (base 37)
<thread QoS user initiated (requested user initiated), IO policy important>
10 _dispatch_mgr_thread + 52 (libdispatch.dylib + 32205) [0x7fff88216dcd] 1-10
10 kevent_qos + 10 (libsystem_kernel.dylib + 98042) [0x7fff97540efa] 1-10
*10 ??? (kernel + 5826640) [0xffffff800078e850] 1-10
Thread 0x72b 10 samples (1-10) priority 79 (base 79)
<IO policy important>
10 thread_start + 13 (libsystem_pthread.dylib + 4945) [0x7fff861f4351] 1-10
10 _pthread_start + 168 (libsystem_pthread.dylib + 14618) [0x7fff861f691a] 1-10
10 _pthread_body + 131 (libsystem_pthread.dylib + 14749) [0x7fff861f699d] 1-10
10 thread_fun + 25 (QuartzCore + 6103) [0x7fff94ef57d7] 1-10
10 CA::Render::Server::server_thread(void*) + 257 (QuartzCore + 6367) [0x7fff94ef58df] 1-10
10 mach_msg_trap + 10 (libsystem_kernel.dylib + 69490) [0x7fff97539f72] 1-10
*10 ipc_mqueue_receive_continue + 0 (kernel + 812624) [0xffffff80002c6650] 1-10
Binary Images:
0x10077a000 - 0x10077afff WindowServer (1) <1A812C4E-CB5C-3591-8C4F-45DF2C71F237> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGraphic s.framework/Resources/WindowServer
0x7fff861f3000 - 0x7fff861fcfff libsystem_pthread.dylib (138.10.4) <3DD1EF4C-1D1B-3ABF-8CC6-B3B1CEEE9559> /usr/lib/system/libsystem_pthread.dylib
0x7fff8820f000 - 0x7fff8823cfff libdispatch.dylib (501.40.12) <C7499857-61A5-3D7D-A5EA-65DCC8C3DF92> /usr/lib/system/libdispatch.dylib
0x7fff89c5c000 - 0x7fff89cd1fff com.apple.framework.IOKit 2.0.2 (1179.40.20) <FB2AD43B-905D-3BD0-BE17-ACE7D4D13E24> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8cf26000 - 0x7fff8cf2cfff com.apple.IOAccelerator 205.3 (205.3) <851B6BF8-5B7F-3FB5-9E45-10AAE3BF7438> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelera tor
0x7fff909de000 - 0x7fff91c29fff com.apple.CoreGraphics 1.600.0 (957) <8C9F8E1A-274C-36CE-93FB-49906A9B9EE2> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff94ef4000 - 0x7fff950c2fff com.apple.QuartzCore 1.11 (410.14) <0283748A-8318-36AC-8B30-8A951FEB305A> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff97529000 - 0x7fff97547fff libsystem_kernel.dylib (3248.40.184) <88C17B7F-1CD8-3979-A1A9-F7BDB4FCE789> /usr/lib/system/libsystem_kernel.dylib
0x7fff9770f000 - 0x7fff97712fff libdyld.dylib (360.21) <8390E026-F7DE-3C32-9486-3DFF6BD131B0> /usr/lib/system/libdyld.dylib
*0xffffff7f82753000 - 0xffffff7f8278afff com.apple.iokit.IOAcceleratorFamily2 205.3 (205.3) <1B6944F0-F0F4-3D26-892C-46EB6C5C7433> /System/Library/Extensions/IOAcceleratorFamily2.kext/Contents/MacOS/IOAccelerat orFamily2
*0xffffff8000200000 - 0xffffff80009fffff kernel (3248.40.184) <4E7B4496-0B81-34E9-97AF-F316103B0839> /System/Library/Kernels/kernel
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by Grant Bennet-Alder,May 24, 2016 10:28 AM in response to Benedict Murray1
Grant Bennet-Alder
May 24, 2016 10:28 AM
in response to Benedict Murray1
Level 9 (60,909 points)
Desktopsbe sure to update Flash Player, as the etrechek report indicates it is out-of-date, and having an out-of-date Flash player may cause hangs.
download using the System preferences > Flash Player -OR-
directly from the maker:
http://get/adobe.com/flashplayer
.
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by Grant Bennet-Alder,★HelpfulMay 24, 2016 10:41 AM in response to Benedict Murray1
Grant Bennet-Alder
May 24, 2016 10:41 AM
in response to Benedict Murray1
Level 9 (60,909 points)
DesktopsPanic and hangs in WindowServer correlate strongly with graphic card hardware problems.
There appear to be a problem in early version of 10.11 that causes trouble with iris graphics in the 13-in MacBook pro.
You should first make certain you have a Trusted Backup (because it is Prudent to do so) then update to 10.11.5, which early reports say may clear the iris graphics issue.
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by Benedict Murray1,May 24, 2016 10:40 AM in response to Grant Bennet-Alder
Benedict Murray1
May 24, 2016 10:40 AM
in response to Grant Bennet-Alder
Level 1 (9 points)
Mac OS XOK have done that, thank you.