quasicasi
Level 1 (9 points)
Mac App Store

Q: failed log in for facetime and ichat - any ideas?

Macbook pro , OS X 10.11.5 (15F34), icloud log in successful, facetime & ichat log in failed -> "username or password wrong, try again"

Successful log in for icloud, facetime & ichat on 2 other devices

2 hours on the phone to tech support - no result.

Any ideas?

MacBook Pro (15-inch Mid 2009)

Posted on May 23, 2016 9:28 AM

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quasicasi

Q: failed log in for facetime and ichat - any ideas?

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  • by RosemaryGrace,

    RosemaryGrace RosemaryGrace May 23, 2016 11:04 AM in response to quasicasi
    Level 1 (8 points)
    Mac App Store
    May 23, 2016 11:04 AM in response to quasicasi

    Is it possible that you have two apple IDs? I heard from a friend recently that they had somehow made two apple IDs (one possibly for an older laptop) and that  in the apple system the two had somehow got mixed up (different IDs were used for different programs) in the end I think the guy in Tech support had to delete one of the IDs (which includes the data stored for that ID so be careful there) and reset one of them for everything.

  • by quasicasi,

    quasicasi quasicasi May 23, 2016 1:03 PM in response to RosemaryGrace
    Level 1 (9 points)
    Mac App Store
    May 23, 2016 1:03 PM in response to RosemaryGrace

    No, I'm pretty sure I have only the one. I use it to log in to icloud and this forum on the same macbook and it works fine on the other devices, but thanks for trying. I have another session with tech support booked but as the two hours today didn't lead anywhere I thought I'd ask if anybody had experienced a similar problems. One more bit of information: this problem occured after I had updated to El Capitan and I have recently changed my apple ID password.