HT204517: Use the Activity app on your Apple Watch

Learn about Use the Activity app on your Apple Watch
epimarq

Q: ACTIVITY APP PROBLEMS

I got my iwatch about 2 1/2 weeks ago and I started to use the activity app right away but after 9 days I notice the Stand Ring is not moving how do I fix this

IWATCH

Posted on May 23, 2016 10:03 AM

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Q: ACTIVITY APP PROBLEMS

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  • by Jonathan UK,

    Jonathan UK Jonathan UK May 23, 2016 10:09 AM in response to epimarq
    Level 7 (30,218 points)
    Apple Watch
    May 23, 2016 10:09 AM in response to epimarq

    Hi

     

    Try these steps, which have resolved the same issue for some other users:

     

    • On your iPhone in the Watch app, go to: My Watch (tab) > General > Wrist Detection - check that this is turned on.

     

    • On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn Fitness Tracking off (or turn it on, if it is currently turned off).

     

    • Restart both devices by turning both off together, then restarting your iPhone first:
      • To turn your iPhone off: press and hold the Sleep/Wake button until the red slider appears; drag it to turn off. To restart, press and hold the Sleep/Wake button.
      • To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off. To turn it back on: press and hold the side button until you see the Apple logo.

     

    • If you turned Fitness Tracking off in step 2, now return to the setting and re-enable it.