libracolo
Level 1 (4 points)
iPad

Q: Can't print to my Canon MG5300 from iPad Air

Can't print to my Canon MG5300 from my iPad Air.  The printer is on, has enough paper, both the iPad and printer are available in the same Wi-Fi network, but my iPad is not even seeing it.  Help please.

iPad, iOS 9.3.2

Posted on May 23, 2016 10:25 AM

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libracolo

Q: Can't print to my Canon MG5300 from iPad Air

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  • Helpful answers

  • by ShagCA,

    ShagCA ShagCA May 23, 2016 10:49 AM in response to libracolo
    Level 4 (1,863 points)
    iPad
    May 23, 2016 10:49 AM in response to libracolo

    Are you setting it up the first time? If you are, make sure the firmware is updated. If it has worked before, power cycle the printer and the iPad if necessary.

  • by elcpu,

    elcpu elcpu May 23, 2016 10:59 AM in response to libracolo
    Level 6 (16,022 points)
    Photos for Mac
    May 23, 2016 10:59 AM in response to libracolo

    Unfortunately the Canon MG5300 is not an AirPrint enabled printer and even on the same network it will not be recognized.

    About AirPrint - Apple Support

     

    However, some manufacturers offer their own Apps to print from. Try going to the App Store and looking for a Canon Print app.

  • by libracolo,

    libracolo libracolo May 23, 2016 11:00 AM in response to ShagCA
    Level 1 (4 points)
    iPad
    May 23, 2016 11:00 AM in response to ShagCA

    I can't swear that I ever printed to it before, but I have updated the firmware for the printer to the latest version available from Canon, I can print to it my from my PC (Win 7) wirelessly, but the iPad and iPhone (Air and 6s respectively) will not see it at all.  I did have to change the wi-fi network (change from the telecom company), but again, it is on the same wifi network as my phone/iPad.  I have tried rebooting the printer and the iPad with no luck.  Any other help would be awesome....

  • by elcpu,

    elcpu elcpu May 23, 2016 11:02 AM in response to libracolo
    Level 6 (16,022 points)
    Photos for Mac
    May 23, 2016 11:02 AM in response to libracolo

    See my reply above. Yes the PCs will recognize it but not the iOS devices.

  • by ShagCA,

    ShagCA ShagCA May 23, 2016 11:05 AM in response to libracolo
    Level 4 (1,863 points)
    iPad
    May 23, 2016 11:05 AM in response to libracolo

    I found this article (Canon Canada). Not sure if MG5320 is the same as MG5300. If they are different printers, yours may not be airprint compatible. You may still be able to print but you need Canon printer app.

  • by libracolo,

    libracolo libracolo May 23, 2016 11:11 AM in response to elcpu
    Level 1 (4 points)
    iPad
    May 23, 2016 11:11 AM in response to elcpu

    Sorry, my bad, it is the 5320 (its the 5300 series), but it does show supported on the list.

  • by ShagCA,

    ShagCA ShagCA May 23, 2016 11:14 AM in response to libracolo
    Level 4 (1,863 points)
    iPad
    May 23, 2016 11:14 AM in response to libracolo

    Not sure if it helps but are you using static IP on the printer?

  • by libracolo,

    libracolo libracolo May 23, 2016 11:20 AM in response to ShagCA
    Level 1 (4 points)
    iPad
    May 23, 2016 11:20 AM in response to ShagCA

    I have no idea, it was configured with default settings, the computer is DHCP, so unless the printer is set to static by default I wouldn't think it's a static IP.  I have no clue on how to even check and see if it's static or not (other than what the computer is running).

  • by elcpu,

    elcpu elcpu May 23, 2016 11:33 AM in response to libracolo
    Level 6 (16,022 points)
    Photos for Mac
    May 23, 2016 11:33 AM in response to libracolo

    Since your PC sees the printer I don't think it is an issue with the network. Try this Canon App and see if it helps. I use the Epson equivalent and it works well for me.

    https://itunes.apple.com/us/app/canon-print-business/id576292561?mt=8

  • by Briansyddall,

    Briansyddall Briansyddall May 23, 2016 12:23 PM in response to libracolo
    Level 6 (8,230 points)
    Apple Watch
    May 23, 2016 12:23 PM in response to libracolo

    Hi

    Go to settings on your printer screen check your WiFi router setting in printer should be your WiFi routers  name & wireless key .

    Also download cannonprinter appfrom apps store .

    Cheers

    Brian

  • by libracolo,

    libracolo libracolo May 23, 2016 12:42 PM in response to Briansyddall
    Level 1 (4 points)
    iPad
    May 23, 2016 12:42 PM in response to Briansyddall

    Thanks, in the process of verifying that the settings now between router and printer.  If that doesn't work, I'm just going to reinstall the printer drivers.  I looked in the App Store at the 3 different Canon apps, but none of them mentioned supporting this model, so I'm hesitant to add an app, but if nothing else works, then I will give it a try.  Thanks for the advice everyone.

  • by ShagCA,

    ShagCA ShagCA May 23, 2016 1:25 PM in response to libracolo
    Level 4 (1,863 points)
    iPad
    May 23, 2016 1:25 PM in response to libracolo

    You said earlier that you can print wirelessly from Windows 7 PC. If your Win 7 PC is not wired to the router (as well as wirelessly connected), it tells me your printer is connected to the WiFi AP. I want to say that AP isolation may be a potential problem but again, you can print from Windows 7 PC so that rules it out. Double checking all settings is a good thing. Let us know what you find.