HT202639: Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Learn about Connect to Wi-Fi on your iPhone, iPad, or iPod touch
James2536

Q: My iPad keeps turning off my wifi

After the latest update my iPad Air 2 will turn off my wifi option by itself

any ideas on how to fix this

Posted on May 23, 2016 1:05 PM

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Q: My iPad keeps turning off my wifi

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  • Helpful answers

  • by elcpu,Helpful

    elcpu elcpu May 23, 2016 5:38 PM in response to James2536
    Level 6 (15,555 points)
    Photos for Mac
    May 23, 2016 5:38 PM in response to James2536

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by Jay_20,Helpful

    Jay_20 Jay_20 May 26, 2016 9:17 PM in response to James2536
    Level 1 (9 points)
    iPad
    May 26, 2016 9:17 PM in response to James2536

    I was having this problem as well--all of my other devices wifi connections worked fine, but my iPad Pro repeatedly turned off the wifi by itself and I had to keep turning it back on. I tried several things, but surprisingly the only thing that worked was turning ON airplane mode. I know, airplane mode is supposed to turn the wifi, etc., off, but when I turned on airplane mode it turned the wifi turn back on and so far the wifi is staying on (it's been about an hour). Before that the wifi was turning off every minute or so. Right now in the upper left corner of my iPad is the airplane icon and the wifi icon, both on simultaneously.

  • by ukheather,

    ukheather ukheather Jul 11, 2016 1:36 AM in response to James2536
    Level 1 (16 points)
    iPad
    Jul 11, 2016 1:36 AM in response to James2536

    Same problem here

  • by robnbill,

    robnbill robnbill Aug 20, 2016 8:34 AM in response to Jay_20
    Level 1 (36 points)
    Apple Watch
    Aug 20, 2016 8:34 AM in response to Jay_20

    Thanks for this tip.  I did all the suggestions from Apple - reset network settings - restored as new -- none of it worked.

     

    Your suggestion works.