My iPad keeps turning off my wifi

After the latest update my iPad Air 2 will turn off my wifi option by itself

any ideas on how to fix this

Posted on May 23, 2016 1:05 PM

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Question marked as Top-ranking reply

Posted on May 23, 2016 5:38 PM

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.


1) Perform a Forced Restart: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.


User Tip: https://discussions.apple.com/docs/DOC-9892

15 replies
Question marked as Top-ranking reply

May 23, 2016 5:38 PM in response to James2536

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.


1) Perform a Forced Restart: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.


User Tip: https://discussions.apple.com/docs/DOC-9892

May 26, 2016 9:17 PM in response to James2536

I was having this problem as well--all of my other devices wifi connections worked fine, but my iPad Pro repeatedly turned off the wifi by itself and I had to keep turning it back on. I tried several things, but surprisingly the only thing that worked was turning ON airplane mode. I know, airplane mode is supposed to turn the wifi, etc., off, but when I turned on airplane mode it turned the wifi turn back on and so far the wifi is staying on (it's been about an hour). Before that the wifi was turning off every minute or so. Right now in the upper left corner of my iPad is the airplane icon and the wifi icon, both on simultaneously.

Oct 27, 2016 8:42 AM in response to James2536

Recent discovery with the wifi option that constantly shuts off:


The most definitive fix I"ve'found, is to leave the iPad in airplane mode. Apple support has labeled this as a potential "hardware" issue which is not covered unless your device is still under warranty.


Since I have read well over 50 difference cases on faulty iPad device including the iPad air, iPad air 2, and the most recently released iPad models, I am sadly dissatisfied with my iPad air 2.


I want to write a letter to apple demanding a fix for this defect. In order to get there attention, I will need additional signers to the letter.


Is anyone willing to sign a letter via fax?

Oct 18, 2016 7:47 PM in response to James2536

i got this fix from apple direct and it seems to be working.


* Turn off Find my iPhone in your settings, on the iPhone. Settings-->iCloud--->Find My iPhone, and disable.

1. Update computer's OS and Update iTunes
2. Connect iPhone to the Computer
3. Back up iPhone to computer, via iTunes or check that there's a back in www.icloud.com.
4. Restore iPhone to factory setting (Restore iPhone button in iTunes) https://support.apple.com/en-us/HT201252
5. Unplug and proceed to Setup iPhone, as NEW, during the setup process at Apps & iTunes. IMPORTANT STEP
6. Test the device in it's default state to confirm its acting properly.
7. Restore from backup you have, once you've confirmed it's working. https://support.apple.com/en-us/HT204184

Oct 28, 2016 8:00 PM in response to GregTheNotary

This is pretty sad, you should not have to bother with all of these "fixes", especially putting your device in airplane mode. This is unacceptable.


I'm having the same issue with my iPad mini retina 4, and it has something to do with the cellular modem. If I remove the SIM card (it was inactive and cellular modem is always toggled "off"), then restore the device, the wifi toggling itself "off" goes away. This is an obvious software bug.

Nov 8, 2016 4:01 PM in response to GregTheNotary

My problem started after the most recent software update. I never saw it before and so far, it has only happened once, this morning. I was on the Internet and suddenly I was no longer connected. I looked at my settings and wireless was switched off. My first like of defense was to restart. It's too early to tell if it will happen again.


I do wonder if it's some kind of exploit.

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My iPad keeps turning off my wifi

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