Q: I am being billed 3.28 a month help
-
May 23, 2016 2:34 PMby ChrisJ4203,Where do you see that you are being billed 3.28/month? Is this in your iTunes account information? If so, you can log into iTunes on the computer and look at your account purchases. The other alternative is to contact iTunes support. Use this link for help. https://www.apple.com/emea/support/itunes/contact.html
This is a user to user support forum, and no one here could answer your question.
-
May 23, 2016 2:42 PMby BBoiss,aluckey148 wrote:
When I called for support they had a recorded message and hung up on me. I have no iTunes account on my phone and don't use it!!! GRRRRRRRRR
Unless you reached the wrong number, you may have contacted the Support Line outside of regular business hours. They do not operate 24/7 phone support.
-
May 23, 2016 3:05 PMby aluckey148,No in my actual Paypal account and it looks like my Paypal Debit card is being used. I have checked all my kids phones and accounts and mine as well. I even verified that I am only to be bille .99 for storage. I call Paypal and they refer me to Apple, I call Apple and it's a recorded message. I have checked all the accounts. I am pretty sure this is fraudulent!
-
May 23, 2016 3:08 PMby BBoiss,It may be fraudulent. There is an automated system you will be prompted with first that is used to make sure you get put in the correct department queue for your inquiries. Apple supports a great deal of products and services, so follow the prompts and you'll be put in touch with someone who can help you figure this out. Contact Apple for support and service - Apple Support
-
May 24, 2016 7:06 AMby ChrisJ4203,If you are having issues with attempting to call, that is why I provided you with that link. Fill out the information there and have iTunes Support contact you. Again, they are the only ones that can resolve your issue. When you call Apple Support, it is not routed to iTunes, that is why you are having an issue.
-
May 24, 2016 7:45 AMby BBoiss,ChrisJ4203 wrote:
When you call Apple Support, it is not routed to iTunes, that is why you are having an issue.
That is true. They will put you in touch with someone from Account Security first to verify you as the rightful owner of that account before they can contact iTunes to ask for any corrections or changes on that account.
The link he provided is a good resource.
