uyenchu54
Level 1
(5 points)
Q: My iphone 6+ is connected to my computer but isn't showing up on itunes?
Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
LENOVO 90B700E5US
iTunes 12.4.0.119
QuickTime not available
FairPlay 2.10.6
Apple Application Support 4.3.1
iPod Updater Library 12.0
Apple Mobile Device 9.3.0.15
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
Current user is not an administrator.
The current local date and time is 2016-05-23 20:56:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.4.0.119 (x64) is currently running.
iTunesHelper 12.4.0.119 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
iPhone 6 Plus, iOS 8.4
BBoiss
Level 4
(1,404 points)
So there was no exclamation or question mark in device manager? If there was,...
Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
Make certain to uninstall the components in their stated order.
After which, the following steps are 100% essential to this article. They are listed as 5-13 within the article if it becomes confusing to you.
- Open the Common Files folder, then the Apple folder.
- Delete the following folders, if they exist:
Mobile Device Support
Apple Application Support
CoreFP - Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
If you’re running a 32-bit version of Windows, skip to step 13.
If you’re running a 64-bit version of Windows, continue with step 8. - Open the Program Files (x86) folder.
- Find the following folders and delete them, if they exist:
iTunes
Bonjour
iPod - Open the Common Files folder and then the Apple folder.
- Locate the following folders and delete them, if they exist:
Mobile Device Support
Apple Application Support
CoreFP - Open Local Disk (C:) in Computer, or whichever hard disk your operating system is installed on.
- Right-click the Recycle Bin, and select Empty Recycle Bin.
