St3v3oh
Level 1 (4 points)
Desktops

Q: When will Apple fix the bug in the El Capitan software that randomly restarts my computer?

This never happened when the software was named after some animal. All of a sudden my computer automatically turns off. I've been sending in a massive amount of "Send Reports" to Apple to no avail. It may have something to do with the graphics card, but I am not sure where to start. The mac is mid 2010 model. Apple better have a good excuse for this faulty software.

Mac Pro, Mac OS X (10.7.5), FIX IT

Posted on May 23, 2016 7:28 PM

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St3v3oh

Q: When will Apple fix the bug in the El Capitan software that randomly restarts my computer?

  • All replies
  • Helpful answers

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 23, 2016 7:33 PM in response to St3v3oh
    Level 9 (60,677 points)
    Desktops
    May 23, 2016 7:33 PM in response to St3v3oh

    Notebook computer or 42lb silver tower?

     

    Do you get the multi-language message "you need to restart your computer" ??

  • by macjack,

    macjack macjack May 23, 2016 7:36 PM in response to St3v3oh
    Level 9 (55,682 points)
    Mac OS X
    May 23, 2016 7:36 PM in response to St3v3oh

    There's no bug, if there was you'd see a pandemic of posts.

    If you suspect the graphics card, you can run Apple Hardware test but it often doesn't flag problems. I'd bring it to an Apple Store. They have better hardware tests they can run.

    https://support.apple.com/en-us/HT202731

    https://support.apple.com/en-us/HT201257

  • by kaz-k,

    kaz-k kaz-k May 23, 2016 8:23 PM in response to St3v3oh
    Level 5 (5,593 points)
    Desktops
    May 23, 2016 8:23 PM in response to St3v3oh

    Resetting SMC could solve the problem.

    Reset the System Management Controller (SMC) on your Mac - Apple Support

  • by lllaass,

    lllaass lllaass May 24, 2016 12:59 AM in response to St3v3oh
    Level 10 (187,831 points)
    Desktops
    May 24, 2016 12:59 AM in response to St3v3oh

    Next time click on details of the report and copy the report and post it here.

  • by St3v3oh,

    St3v3oh St3v3oh May 28, 2016 12:04 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    May 28, 2016 12:04 AM in response to lllaass
    Anonymous UUID:   FF7C59E9-4AF7-9CD1-4CD0-C7733FE49145

     

    Sat May 28 00:01:30 2016

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff7f9ad58bd5): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff90c34e2000 0x0a5480a2, D0, P2/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.8/src/AppleMuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 0), Frame : Return Address

    0xffffff802001b1f0 : 0xffffff8017cdab12

    0xffffff802001b270 : 0xffffff7f9ad58bd5

    0xffffff802001b350 : 0xffffff7f9aed3fa4

    0xffffff802001b410 : 0xffffff7f9afa0add

    0xffffff802001b450 : 0xffffff7f9afa0b48

    0xffffff802001b4d0 : 0xffffff7f9b21aa23

    0xffffff802001b640 : 0xffffff7f9afc4b79

    0xffffff802001b660 : 0xffffff7f9aedacfd

    0xffffff802001b710 : 0xffffff7f9aed8690

    0xffffff802001b910 : 0xffffff7f9aed9f89

    0xffffff802001b9e0 : 0xffffff7f9b07c0b3

    0xffffff802001ba20 : 0xffffff7f9b0600a3

    0xffffff802001ba60 : 0xffffff7f9b05e80d

    0xffffff802001bae0 : 0xffffff7f9b05e937

    0xffffff802001bb70 : 0xffffff7f9b06a128

    0xffffff802001bba0 : 0xffffff7f9b072200

    0xffffff802001bd30 : 0xffffff7f9ae7f2e0

    0xffffff802001bdb0 : 0xffffff7f988f1f58

    0xffffff802001be30 : 0xffffff7f988f464a

    0xffffff802001be80 : 0xffffff7f988b2816

    0xffffff802001bea0 : 0xffffff80182b9a43

    0xffffff802001bf00 : 0xffffff8017d0f24a

    0xffffff802001bfb0 : 0xffffff8017dc9017

      Kernel Extensions in backtrace:
         com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0x ffffff7f988a9000->0xffffff7f988e3fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[D8216D61-5209-3B0C-866D-7D8B3C5F33FF]@0xffffff 7f9852c000
         com.apple.iokit.IONDRVSupport(2.4.1)[1114B99F-E439-329E-876D-1FEC4CF45DF6]@0xfff fff7f988f0000->0xffffff7f988fffff
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7f988a9000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[D8216D61-5209-3B0C-866D-7D8B3C5F33FF]@0xffffff 7f9852c000
         com.apple.driver.AppleMuxControl(3.12.8)[3186B630-FFF4-32C9-BAB9-DCD0C9DB6BA2]@0 xffffff7f9ad4a000->0xffffff7f9ad5dfff
            dependency: com.apple.driver.AppleGraphicsControl(3.12.8)[C57F5F56-2229-365F-9765-F24AA4687 584]@0xffffff7f9ad42000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f9908e000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[D8216D61-5209-3B0C-866D-7D8B3C5F33FF]@0xffffff 7f9852c000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7f988a9000
            dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[C49819CE-729A-36B2-9AC1-744A43DC23 6F]@0xffffff7f9ad45000
         com.apple.nvidia.classic.NVDAResmanTesla(10.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6870 D8B]@0xffffff7f9ae7d000->0xffffff7f9b0f1fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[D8216D61-5209-3B0C-866D-7D8B3C5F33FF]@0xffffff 7f9852c000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[1114B99F-E439-329E-876D-1FEC4CF45DF6]@0xff ffff7f988f0000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7f988a9000
         com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[56199CA6-3C8D-3EBB-B5EF-7B1B4678 ACF9]@0xffffff7f9b0f2000->0xffffff7f9b39ffff
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6 870D8B]@0xffffff7f9ae7d000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[D8216D61-5209-3B0C-866D-7D8B3C5F33FF]@0xffffff 7f9852c000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    15F34

     

    Kernel version:

    Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

    Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

    Kernel slide: 0x0000000017a00000

    Kernel text base: 0xffffff8017c00000

    __HIB  text base: 0xffffff8017b00000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

    System uptime in nanoseconds: 23468504825629

    last loaded kext at 17814339213340: com.apple.driver.AppleUSBMergeNub    900.4.1 (addr 0xffffff7f9b530000, size 12288)

    last unloaded kext at 17884383747004: com.apple.driver.AppleUSBMergeNub    900.4.1 (addr 0xffffff7f9b530000, size 12288)

    loaded kexts:

    com.apple.driver.AudioAUUC    1.70

    com.apple.driver.AppleHWSensor    1.9.5d0

    com.apple.driver.AppleIntelHDGraphics    10.0.0

    com.apple.driver.AGPM    110.22.0

    com.apple.driver.AppleUpstreamUserClient    3.6.1

    com.apple.GeForceTesla    10.0.0

    com.apple.driver.AppleIntelHDGraphicsFB    10.0.0

    com.apple.driver.SMCMotionSensor    3.0.4d1

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AppleOSXWatchdog    1

    com.apple.driver.AppleMikeyHIDDriver    124

    com.apple.driver.AppleMikeyDriver    274.9

    com.apple.driver.pmtelemetry    1

    com.apple.iokit.IOUserEthernet    1.0.1

    com.apple.driver.AppleHDA    274.9

    com.apple.driver.AppleSMCPDRC    1.0.0

    com.apple.driver.AppleMCCSControl    1.2.13

    com.apple.driver.AppleMuxControl    3.12.8

    com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

    com.apple.driver.AppleLPC    3.1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.4.5f3

    com.apple.driver.AppleSMCLMU    208

    com.apple.iokit.IOBluetoothSerialManager    4.4.5f3

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AppleHV    1

    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0

    com.apple.driver.AppleUSBTCButtons    245.4

    com.apple.driver.AppleUSBTCKeyboard    245.4

    com.apple.driver.AppleUSBCardReader    3.7.1

    com.apple.driver.AppleIRController    327.6

    com.apple.iokit.SCSITaskUserClient    3.7.7

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0

    com.apple.BootCache    38

    com.apple.driver.AirPort.Brcm4331    800.20.24

    com.apple.iokit.IOAHCIBlockStorage    2.8.5

    com.apple.iokit.AppleBCM5701Ethernet    10.2.0

    com.apple.driver.AppleFWOHCI    5.5.4

    com.apple.driver.AppleAHCIPort    3.1.8

    com.apple.driver.usb.AppleUSBEHCIPCI    1.0.1

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleRTC    2.0

    com.apple.driver.AppleACPIButtons    4.0

    com.apple.driver.AppleHPET    1.8

    com.apple.driver.AppleSMBIOS    2.1

    com.apple.driver.AppleACPIEC    4.0

    com.apple.driver.AppleAPIC    1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient    218.0.0

    com.apple.nke.applicationfirewall    163

    com.apple.security.quarantine    3

    com.apple.security.TMSafetyNet    8

    com.apple.driver.AppleIntelCPUPowerManagement    218.0.0

    com.apple.AppleGraphicsDeviceControl    3.12.8

    com.apple.nvidia.classic.NVDANV50HalTesla    10.0.0

    com.apple.nvidia.classic.NVDAResmanTesla    10.0.0

    com.apple.iokit.IOFireWireIP    2.2.6

    com.apple.kext.triggers    1.0

    com.apple.driver.DspFuncLib    274.9

    com.apple.kext.OSvKernDSPLib    525

    com.apple.iokit.IOSurface    108.2.1

    com.apple.driver.AppleSMBusController    1.0.14d1

    com.apple.driver.AppleSMBusPCI    1.0.14d1

    com.apple.driver.AppleBacklightExpert    1.1.0

    com.apple.iokit.IONDRVSupport    2.4.1

    com.apple.driver.AppleGraphicsControl    3.12.8

    com.apple.driver.IOPlatformPluginLegacy    1.0.0

    com.apple.driver.IOPlatformPluginFamily    6.0.0d7

    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.4.5f3

    com.apple.driver.AppleHDAController    274.9

    com.apple.iokit.IOGraphicsFamily    2.4.1

    com.apple.iokit.IOHDAFamily    274.9

    com.apple.iokit.IOAudioFamily    204.4

    com.apple.vecLib.kext    1.2.0

    com.apple.iokit.IOSerialFamily    11

    com.apple.iokit.IOBluetoothFamily    4.4.5f3

    com.apple.driver.AppleSMC    3.1.9

    com.apple.driver.CoreCaptureResponder    1

    com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0

    com.apple.driver.AppleUSBMultitouch    250.5

    com.apple.iokit.IOSCSIBlockCommandsDevice    3.7.7

    com.apple.iokit.IOUSBMassStorageDriver    1.0.0

    com.apple.iokit.IOUSBHIDDriver    900.4.1

    com.apple.driver.usb.cdc    5.0.0

    com.apple.driver.usb.networking    5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice    1.0.1

    com.apple.driver.usb.AppleUSBHub    1.0.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.7.7

    com.apple.iokit.IOBDStorageFamily    1.8

    com.apple.iokit.IODVDStorageFamily    1.8

    com.apple.iokit.IOCDStorageFamily    1.8

    com.apple.iokit.IOAHCISerialATAPI    2.6.2

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.7

    com.apple.iokit.IO80211Family    1110.26

    com.apple.driver.corecapture    1.0.4

    com.apple.iokit.IOEthernetAVBController    1.0.3b3

    com.apple.driver.mDNSOffloadUserClient    1.0.1b8

    com.apple.iokit.IONetworkingFamily    3.2

    com.apple.iokit.IOFireWireFamily    4.6.1

    com.apple.iokit.IOAHCIFamily    2.8.1

    com.apple.iokit.IOUSBFamily    900.4.1

    com.apple.driver.usb.AppleUSBEHCI    1.0.1

    com.apple.iokit.IOUSBHostFamily    1.0.1

    com.apple.driver.AppleUSBHostMergeProperties    1.0.1

    com.apple.driver.AppleEFINVRAM    2.0

    com.apple.driver.AppleEFIRuntime    2.0

    com.apple.iokit.IOHIDFamily    2.0.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    300.0

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.driver.AppleKeyStore    2

    com.apple.driver.AppleMobileFileIntegrity    1.0.5

    com.apple.driver.AppleCredentialManager    1.0

    com.apple.driver.DiskImages    417.4

    com.apple.iokit.IOStorageFamily    2.1

    com.apple.iokit.IOReportFamily    31

    com.apple.driver.AppleFDEKeyStore    28.30

    com.apple.driver.AppleACPIPlatform    4.0

    com.apple.iokit.IOPCIFamily    2.9

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.Libm    1

    com.apple.kec.pthread    1

    com.apple.kec.corecrypto    1.0

    Model: MacBookPro6,2, BootROM MBP61.0057.B11, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f17

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

    Bluetooth: Version 4.4.5f3 17904, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Card Reader

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: IR Receiver

    USB Device: Built-in iSight

    Thunderbolt Bus:

  • by lllaass,

    lllaass lllaass May 28, 2016 12:38 AM in response to St3v3oh
    Level 10 (187,831 points)
    Desktops
    May 28, 2016 12:38 AM in response to St3v3oh

    This "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error " indicates a problem with the graphics unit in the MacBook.

    Could be this problem:

    MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended - Apple Support

     

    - Make an appointment at the Genius Bar of an Apple store to discuss your options. Likely not worth getting it fixed since the Mac is about 5-6 years old.

      Apple Retail Store - Genius Bar

    https://www.apple.com/retail/geniusbar/    

  • by notcloudy,

    notcloudy notcloudy May 28, 2016 7:09 AM in response to lllaass
    Level 4 (1,190 points)
    Desktops
    May 28, 2016 7:09 AM in response to lllaass

    lllaass wrote:

     

    This "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error " indicates a problem with the graphics unit in the MacBook.

     

     

    If the OP is using the Apple Mouse (originally called the Magic Mouse)  you can get bogus reports that really have something to do with the mouse.

     

    99.9% of the time I use a WACOM pen pad -- even on this site - anyway - with a brand new (mean I just purchased it vs really made this year) mouse -- and the wacom software un-installed -- certain mouse moves particularly moving a window to the left caused the desktop to freeze up -- GPU and kernal errors showed up along with Finder memory leak.    While I was still using Safari - I did get some restarts - guessing at this point - it was the mouse.

     

    Anyway - stopped using the mouse - pen pad only (reinstalled software) no problems.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 28, 2016 7:18 AM in response to notcloudy
    Level 9 (60,677 points)
    Desktops
    May 28, 2016 7:18 AM in response to notcloudy

    Apple ran a substantial recall program for this model MacBook Pro. Some graphics chips were found to have a Latent Defect -- a Hardware problem that was there from the first day it was built, but sometimes did not show itself until later version of Mac OS  were installed.

     

    This is not a software or a mouse issue. The Magic Mouse is not a typical add-on when the built-in Trackpad already does the same function and is completely portable. The panic report does not appear to show the Magic Mouse as a peripheral.

  • by notcloudy,

    notcloudy notcloudy May 28, 2016 7:32 AM in response to Grant Bennet-Alder
    Level 4 (1,190 points)
    Desktops
    May 28, 2016 7:32 AM in response to Grant Bennet-Alder

    Grant Bennet-Alder wrote:

     

    This is not a software or a mouse issue. The Magic Mouse is not a typical add-on when the built-in Trackpad already does the same function and is completely portable. The panic report does not appear to show the Magic Mouse as a peripheral.

     

    I mention the mouse because some people prefer to use an external mouse to a track pad - same is true for external keyboard to lap top keyboard (its why docking ports exist). 

     

    The track pad functions the same way that the pen pad does - in that you are lifting your finger, or the pen off of its surface - as opposed to sliding the mouse to the next point.    Stumbled across some posts on this site mentioning problems with the mouse-going back to the pen - solved the problem.

  • by ludo.joly,

    ludo.joly ludo.joly May 30, 2016 12:20 PM in response to St3v3oh
    Level 1 (4 points)
    May 30, 2016 12:20 PM in response to St3v3oh

    I had the same problem for months ...

    Macbook Pro 2010 6.2

     

    3 days ago, by doing some research again, i installed this: http://www.nvidia.com/download/driverResults.aspx/102822/en-us

    and that : http://www.nvidia.com/object/mac-driver-archive.html

     

    After installation, select "Web Nvidia driver" in the Nvidia icon in the menu bar.

     

    I know these drivers are not supposed to be compatible with the GeForce GT330M and yet, since, no more problem.

    (Fingers crossed)


    Maybe you can try too...