Brand new MacBook Pro Retina shuts off randomly when in use. Not a battery issue.

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Level 1

4 points

Brand new MacBook Pro Retina shuts off randomly when in use. Not a battery issue.

15 inch MacBook Pro Retina display, bought less than a week ago. only things I have downloaded are google chrome and spotify. It will shut down randomly and I can't make it come back on by pressing any keys, plugging it in or holding the power button. I just have to wait for it to decide to come back on. some times if I close the lid and open it again the computer will decide to turn on. This has happened when the battery has a full charge as well. I'm very gentle with the computer, and treat it like its my baby. Tends to happen if I am moving the computer from one place to another (from sitting on the floor to a dresser top or something of the like). very bothersome, especially since this computer is brand-new from the store.

MacBook Pro with Retina display, iOS 9.3.2

Posted on May 23, 2016 8:34 PM

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Answer 1

John Galt

Level 10

156,308 points

May 23, 2016 8:49 PM in response to hcjones105

You shouldn't have to concern yourself with this. Contact AppleCare and have them fix it. If you don't want to do that return the MacBook Pro for a full cash refund, and buy another. You have 14 days to do that (assuming you purchased it directly from Apple and not a reseller).

AppleCare will probably have you perform an SMC reset. Read the following: If your Mac doesn't sleep or wake when expected - Apple Support. The SMC Reset instructions are near the end. Given the symptoms you describe I don't believe that will result in a permanent fix, so I strongly suggest you take advantage of Apple's no-questions-asked refund policy and simply buy another.

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