jusl200
Level 1 (8 points)
iTunes

Q: 1.4.0.119 Itunes store Can not connect

Hello, I am not exactly sure what went on here but the new update, created a problem with connecting to the I-tunes store. This just happened when I updated I-tunes.

HP Pav. 500 Series, Windows 10

Posted on May 24, 2016 1:21 AM

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jusl200

Q: 1.4.0.119 Itunes store Can not connect

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  • by D.Cohen,

    D.Cohen D.Cohen May 24, 2016 1:25 AM in response to jusl200
    Level 6 (8,424 points)
    Desktops
    May 24, 2016 1:25 AM in response to jusl200

    If you can't connect to the iTunes Store for more than a day, find out the required ports and servers:

    1. Make sure that you can access the Internet on your computer.
    2. See if your computer meets the iTunes minimum system requirements.
    3. Check that your operating system is up to date.
    4. Make sure that you have the latest version of iTunes.
    5. The iTunes Store might appear empty and only displays the words iTunes Store. In this case, fix conflicts between software that monitors Internet traffic and Apple software.
    6. You might need to set up Windows Firewall to let iTunes access the iTunes Store.
    7. Disable any proxies built-in to Windows. You should avoid proxies because they can cause issues.
    8. Contact your Internet service provider and make sure that these ports and servers are turned on for your network.

    If there's still an issue, your hosts file might be the cause. For example, some workplaces might put internal resources in the hosts file that block the iTunes Store. Learn how to reset the hosts file back to default.To create a copy of your hosts file and replace it with an empty hosts file, follow these steps:

    1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
    2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
    3. Drag the original hosts file to your desktop.
    4. Control-click or right-click the duplicate file and choose Open from the pop-up menu. If you're asked to choose the program you want to use to open the file, double-click Notepad.
    5. When Notepad opens, choose Edit > Select All.
    6. Choose Edit > Delete.
    7. Choose File > Save.
    8. Close Notepad.
    9. Control-click or right-click the duplicate file, and choose Rename from the pop-up menu.
    10. Type hosts, then press Enter.
    11. Restart your computer.
    12. Try to connect to the iTunes Store.

    If you still can't connect, your security software or firewall might not let iTunes communicate with the Internet. Learn how to fix security software issues.

    If there's still an issue, get more help.