acw172

Q: Macbook Pro Shut Off

I was watching HBO go last night, and my MacBook shut off unexpectedly.  Now it will not turn on, and the light on the charger is blinking in between red and green. I did not drop the laptop or spill anything on it.  I have an appointment at an Apple store.  Any other ideas anyone has for an easier solution?  Thanks.

MacBook Pro

Posted on May 24, 2016 6:06 AM

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Q: Macbook Pro Shut Off

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  • by D.Cohen,Apple recommended

    D.Cohen D.Cohen May 24, 2016 6:10 AM in response to acw172
    Level 6 (8,424 points)
    Desktops
    May 24, 2016 6:10 AM in response to acw172

    Take a look at the steps suggested by Apple in this article:

    If your Mac won't turn on - Apple Support


    Try Safe Boot:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - After your Mac boots up, restart it as you usually do.


    If this doesn't help, follow the instructions below:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there: How to Reset NVRAM on your Mac - Apple Support


    Try resetting the System Management Controller: https://support.apple.com/en-us/HT201295


    Hope this helps!

  • by acw172,

    acw172 acw172 May 26, 2016 7:07 AM in response to acw172
    Level 1 (4 points)
    Desktops
    May 26, 2016 7:07 AM in response to acw172


    I appreciate the help! Unfortunately the laptop is not responding to any of my attempts.  I will just take it into a store and hope for the best!  Thanks again for the help.

     

    Anna