stelkr
Level 1 (4 points)
Mac OS X

Q: Mac mail app rejects my password repeatedly

Almost a week ago the Mail app on my Macbook stopped receiving mails from my hotmail account. It asks me for my password(which I know is the right one) but it repeatedly rejects it. I have one more hotmail account added, but the problem mentioned happens only to one of them. The Mail app on my iphone works fine for both the hotmail accounts. I also connected to my hotmail account through Outlook.com on Safari. Everything worked fine. The problem only appears on my Macbook's Mail app. I don't know what to do. Please help me!


P.S. This page didn't help me at all. if Mail repeatedly asks for the password of your email account


MacBook Pro, OS X El Capitan (10.11.5)

Posted on May 24, 2016 8:27 AM

by jayrom02,Solvedanswer
jayrom02 jayrom02
Level 1 (24 points)
A:

As long as you are using IMAP (not POP3) settings with Hotmail —>

 

  • Close Mail.app.
  • Go to System Preferences / Internet Accounts / Select your Hotmail account and delete it.
  • Reboot
  • Open System Preferences / Internet Accounts / Re-add the account

 

I have had the same issue with Outlook/Hotmail and the refresh fixed it up.

Posted on May 24, 2016 2:48 PM

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stelkr

Q: Mac mail app rejects my password repeatedly

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  • Helpful answers

  • by jayrom02,Solvedanswer

    jayrom02 jayrom02 May 24, 2016 2:48 PM in response to stelkr
    Level 1 (24 points)
    May 24, 2016 2:48 PM in response to stelkr

    As long as you are using IMAP (not POP3) settings with Hotmail —>

     

    • Close Mail.app.
    • Go to System Preferences / Internet Accounts / Select your Hotmail account and delete it.
    • Reboot
    • Open System Preferences / Internet Accounts / Re-add the account

     

    I have had the same issue with Outlook/Hotmail and the refresh fixed it up.

  • by stelkr,

    stelkr stelkr May 24, 2016 10:25 AM in response to jayrom02
    Level 1 (4 points)
    Mac OS X
    May 24, 2016 10:25 AM in response to jayrom02

    Thanks for your responce! Mine is a POP account. Do you think I shouldn't try it? Or you've tried it to a pop account and it didn't work?

  • by jayrom02,Helpful

    jayrom02 jayrom02 May 24, 2016 2:49 PM in response to stelkr
    Level 1 (24 points)
    May 24, 2016 2:49 PM in response to stelkr

    Only concern with a POP account is that your mail is downloaded to your machine and not kept on the server. You run the risk of deleting your mail database by removing the account.

     

    You should be able to disable the current POP account add the IMAP Hotmail account to see how the account will respond.

     

    Disable POP:

    Open Mail.app / Preferences / Accounts / Select the POP Hotmail account and uncheck 'Enable this account'

    Quit Mail.app

    Open System Preferences / Internet Accounts / Select Add Other Account

    Add your Hotmail account (the mail server should add as IMAP: imap-mail.outlook.com)

    See if your mail content/history is correct.

  • by stelkr,

    stelkr stelkr May 24, 2016 12:34 PM in response to jayrom02
    Level 1 (4 points)
    Mac OS X
    May 24, 2016 12:34 PM in response to jayrom02

    Thank you this really helped! Now can I delete the inactive pop account and keep the new imap only, or the data will be lost?

  • by Eric Root,

    Eric Root Eric Root May 24, 2016 2:44 PM in response to stelkr
    Level 9 (69,582 points)
    iTunes
    May 24, 2016 2:44 PM in response to stelkr

    Transfer the e-mails to an On My Mac mailbox before deleting the account. Mail/Mailbox/New Mailbox.