Sergiu8

Q: Why I keep getting a charging error with all Apple Watch chargers ?

Why I keep getting a charging error with all Apple Watch chargers ?a charger keeps appearing and disappearing on the display and that's it, I tried with 3 chargers and it's the same

Apple Watch, iOS 9.3.2, null

Posted on May 24, 2016 12:33 PM

Close

Q: Why I keep getting a charging error with all Apple Watch chargers ?

  • All replies
  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK May 24, 2016 1:24 PM in response to Sergiu8
    Level 7 (30,763 points)
    Apple Watch
    May 24, 2016 1:24 PM in response to Sergiu8

    Hi

     

    When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • You are using:
      • A genuine Apple Magnetic Charging Cable, or;
      • A genuine Apple Watch Magnetic Charging Dock with a genuine or Apple-certified Lightning to USB Cable, or;
      • An Apple-certified magnetic charging module.
    • If you are charging your watch by plugging into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Try using different adapters from the following:
        • The genuine Apple USB Power Adapter that was supplied with the watch, or;
        • A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
    • Try using a different power outlet (one that is known to be working properly).
      • If no other suitable power adapters are available, try instead charging via USB.
    • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
    • If your battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).

     

    Under normal operation, charging should only take up to around 2.5 hours for a full charge.

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

  • by Jonathan UK,

    Jonathan UK Jonathan UK May 24, 2016 1:13 PM in response to Sergiu8
    Level 7 (30,763 points)
    Apple Watch
    May 24, 2016 1:13 PM in response to Sergiu8

    If the issue then persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch and power accessories checked (under warranty, if eligible):

     

    - Contact - Official Apple Support