HT201569: If your iPhone, iPad, or iPod touch won't charge

Learn about If your iPhone, iPad, or iPod touch won't charge
Paramedic77

Q: Battery won't charge on 9.3.2

Simply put the new 9.3.2 update has some bug that does not allow the phone to charge. my phone was charging just fine before the update and after it restarted the battery starting to die even though it was plugged in. I tried multiple chargers from Apple and competitors. I tried charg from the laptop- no luck. The only way I can charge my phone is via the cigerette lighter. Hence I use the same cord so that rules out the cord. It's not my home electrical outlet. It's the port on the phone. It's the **** software. So these brillant Apple engineers need to get their brains to together to rewrite the software that has been affected. This is why so many people are thinking their battery is dying quickly. Because it isn't charging in the first place!!!!

iPhone 5s, iOS 9.3.2

Posted on May 24, 2016 2:19 PM

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Q: Battery won't charge on 9.3.2

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  • by elcpu,

    elcpu elcpu May 24, 2016 2:23 PM in response to Paramedic77
    Level 6 (16,232 points)
    Photos for Mac
    May 24, 2016 2:23 PM in response to Paramedic77

    My four iOS devices, two phones, two iPads, are charging fine on 9.3.2 as are millions of others. Something went amiss with your update. Try a Forced Restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. You will not lose anything.

     

    If a forced restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

     

    https://support.apple.com/en-us/HT201252

  • by grapefruit1,

    grapefruit1 grapefruit1 May 26, 2016 2:16 AM in response to elcpu
    Level 1 (4 points)
    May 26, 2016 2:16 AM in response to elcpu

    Thank you - the restart sorted mine.

  • by elcpu,

    elcpu elcpu May 26, 2016 5:52 AM in response to grapefruit1
    Level 6 (16,232 points)
    Photos for Mac
    May 26, 2016 5:52 AM in response to grapefruit1

    You are welcome...