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Helpful answers
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May 24, 2016 3:27 PM in response to MarkaylaBlackby Kenichi Watanabe,Which iPod shuffle model to you have? This document shows the four types ("generations")
Identify your iPod model - Apple Support
If this is a brand new shuffle (4th gen), make sure the docking cable plug is fully inserted into the shuffle's headphones jack, as shown here
iPod shuffle (4th generation): Not seen in iTunes - Apple Support