HT204136: About backups for iOS devices

Learn about About backups for iOS devices
knuclefred
Level 1 (8 points)
iPhone

Q: nO MATTER WHAT i DO MY IPHONE SAYS IT WILL NOT BACKUP BECAUSE IT IS NOT CONNECTED - YET .. IT IS. AND I CAN SEE IT ON ITUNES. I NEED TO RESTORE FROM THE PHONE THAT I CANNOT BACKUP SO NOW I HAVE BEEN WITHOUT A PHONE FOR NEARLY 2 WEEKS TRYING TO FIGURE

I cannot backup my iPhone which means I cannot restore a new one I purchased weeks ago. HELP!!!

I have tried everything and iTunes and iPhone are up to date. Extremely frustrating to go weeks without a phone since the old one is turned off and the new one is not connected.

iPhone 5, iOS 9.3.2

Posted on May 24, 2016 6:03 PM

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knuclefred

Q: nO MATTER WHAT i DO MY IPHONE SAYS IT WILL NOT BACKUP BECAUSE IT IS NOT CONNECTED - YET .. IT IS. AND I CAN SEE IT ON ITUNES. I NE ... more

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  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 May 24, 2016 6:06 PM in response to knuclefred
    Level 8 (43,454 points)
    iPhone
    May 24, 2016 6:06 PM in response to knuclefred

    Is the iPhone physically connected to your computer with the USB cable? The iPhone can "connect" to iTunes wirelessly for certain things like syncing, but to do a backup it must be connected with the USB. If you've already tried that, then I would suggest going to the iCloud menu in Settings, signing in if you have not already done so, and then make a backup through iCloud rather than iTunes.