I have an iPhone 5s that is disabled. It charges on the wall but when I connect it to my laptop and computer it doesn't. my computer doesn't recognize it at all and neither does iTunes. How can I factory restore my phone? I even tried to put it in DFU mode or Recovery mode and iTunes will not recognize it at all. Please help!
Follow the instructions in the support article below that applies to you:
iOS: Device not recognized in iTunes for Mac OS X
iOS: Device not recognized in iTunes for Windows
Best of luck,
GB
I've tried this as well and it won't work, my computer completely doesn't even realize that a device is even installed to it
Well, beyond the troubleshooting steps provided in the article, I don't know of anything else that can be done with the possible exception of cleaning out your connection points on the cable that you are connecting with, or to try another cable.
And you are running the most current version of iTunes?
Your one other option would be to erase the device from iCloud.com. If you have Find My iPhone turned on on the phone, you can go to Find My iPhone at iCloud.com, and Erase the device from there, if the device is connected to Wifi.
Best of luck,
GB
iPhone 5s is disabled and won't connect to itunes
