ogamila
Level 1 (8 points)
iCloud

Q: Can developers include warning for loss of content before a back-up?

I lost a gender revealing ultrasound video for our first baby because I restored my new iphone6 from a back-up and did not back up the content in the new iphone. I feel if a warning pops up when conducting a back-up cautioning users on the impending loss of content, it will go a long way helping users to avoid loss of memorable content by accident when conducting back ups. The whole reason I bought a new iphone was to capture those moments that are now lost forever.

 

iPhone 6, iOS 9.3.2

Posted on May 24, 2016 9:23 PM

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ogamila

Q: Can developers include warning for loss of content before a back-up?

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  • Helpful answers

  • by Rysz,

    Rysz Rysz May 24, 2016 9:43 PM in response to ogamila
    Level 7 (20,294 points)
    iTunes
    May 24, 2016 9:43 PM in response to ogamila

    I'm sorry for your loss, but it's the user's responsibility to understand the equipment and software they use. The information you needed is readily available.

    About backups in iCloud and iTunes - Apple Support

     

    To send feedback directly to Apple use this link:

    http://www.apple.com/feedback/

  • by gail from maine,

    gail from maine gail from maine May 24, 2016 9:49 PM in response to ogamila
    Level 7 (25,764 points)
    iCloud
    May 24, 2016 9:49 PM in response to ogamila

    For your photos and videos, backups are not intended to be an archival service. Backups are intended to restore a device or set up a new device with a mirror image of the backup you are restoring from. If you delete photos, or use a back up that is prior to new activity, then you will end up losing that information.

     

    You should always import your photos and videos to a computer or save them on an archival cloud service like Dropbox or Shutterfly. And you should do that on a regular basis. In addition, it is always a good idea to then back up the photos library that you have imported to to an external disk. Here's how to import your photos and videos:

     

    PHOTO IMPORT IOS TO MAC/PC

     

    And again, do this on a regular basis. The more often you import, the safer your photos are.

     

    Best of luck,

     

    GB

  • by LACAllen,Helpful

    LACAllen LACAllen May 24, 2016 10:08 PM in response to ogamila
    Level 5 (4,643 points)
    iCloud
    May 24, 2016 10:08 PM in response to ogamila

    Was this with iCloud or iTunes?

     

    With iCloud, you had to erase all content and settings in order to get to the setup assistant, which is the part where you used a previous backup. Not sure you can get a more direct warning than that.

     

    When you restore from iTunes, if you have been using iCloud for photos and videos, they will sync up after the restore once you re-enable them. The restore itself does not overwrite/delete any existing photo/video content on iCloud.

     

    Have you checked your Photos icon at iCloud.com?

     

    Screen Shot 2016-05-25 at 12.56.35 AM.jpg

  • by Snick61,

    Snick61 Snick61 May 24, 2016 10:07 PM in response to ogamila
    Level 1 (45 points)
    May 24, 2016 10:07 PM in response to ogamila

    Did you check for iCloud backups? Your iOS devices automatically backup to iCloud when they have a black screen, connected to power and wifi. This is, unless you have iCloud backups disabled. You might have a backup of the video in an iCloud backup and not even know it. You can't see inside the backup but you should be able to tell by the date on the backup.