HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

Learn about Gather and use iTunes Diagnostics in iTunes for Windows
BAM MAN
Level 1 (4 points)
iPhone

Q: windows 10 computer does not recognize iPhone 6

I did sync one time then it just stoped syncing. iTunes does not recognize my iPhone. Windows recognizes my iPhone as a storage device.

iPhone 6, Windows 10, windows recognizes the phone

Posted on May 25, 2016 4:18 AM

by elcpu,Solvedanswer
elcpu elcpu
Level 6 (16,022 points)
Photos for Mac
A:

Try the steps in this article. Deleting the driver often helps.

http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

 

If it does not help try uninstalling and reinstalling iTunes but please make sure to follow the directions exactly as shown below.

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

Posted on May 25, 2016 9:53 AM

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Q: windows 10 computer does not recognize iPhone 6

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