RHarrisPhoto
Level 1 (8 points)
iPad

Q: iPad asks to connect to itunes, itunes won't recognise it. Help?

My ipad tried to update itself.

 

However it stalled at around 99% on the screen - I left it there for 2 days and it didn't budge.

 

So I restarted it, but now it's completely non-functional.

 

It tells me to connect to itunes, but itunes won't recognise it.

 

I have restarted by holding the power button and main button, but it brings the same loop, asking me to connect to itunes.

 

The computer seems to recognise the cable / that something is attached, but itunes doesn't see it.

 

SO I can't restore it. It's like a useless brick.

 

I use this for my small business so need to get it fixed and working.

 

It is an iPad 2. Worked perfectly for years. Never damaged. Always in case and cared for.

 

Would someone at an Apple store be able to resolve this quickly for me? Somehow?

iPad 2

Posted on May 25, 2016 9:49 AM

Close
RHarrisPhoto

Q: iPad asks to connect to itunes, itunes won't recognise it. Help?

  • All replies
  • Helpful answers

Previous Page 2

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 25, 2016 9:12 PM in response to RHarrisPhoto
    Level 9 (58,633 points)
    iPhone
    May 25, 2016 9:12 PM in response to RHarrisPhoto

    See this ASC User provided tip sheet regarding problems with iTunes and Windows. ASC User turingtest2 has compiled the most comprehensive list of troubleshooting tips for iTunes and Windows. It contains a section on the installer package. Read through the entire tip sheet before attempting any fixes. Troubleshooting issues with iTunes for Windows updates

  • by RHarrisPhoto,

    RHarrisPhoto RHarrisPhoto May 26, 2016 1:48 AM in response to ChrisJ4203
    Level 1 (8 points)
    iPad
    May 26, 2016 1:48 AM in response to ChrisJ4203

    It's alive! It's alive!

     

    It was a simple fix in the end. Step #2 wouldn't uninstall as it needed "repairing" - I'm guessing this might relate to the update stalling too.

     

    After that, I was able to restore it from my laptop, as the ipad did demand the newest version of itunes to do so. So, all working well now - got my ipad back! (it had been abandoned for over a month, due to this issue).

     

    Thank you all for your help and for your prompt replies, really appreciated! So relieved to have this working again

  • by elcpu,

    elcpu elcpu May 26, 2016 5:55 AM in response to RHarrisPhoto
    Level 6 (16,207 points)
    Photos for Mac
    May 26, 2016 5:55 AM in response to RHarrisPhoto

    You are welcome, glad it worked... 

Previous Page 2