Tirreg
Level 1 (8 points)
Windows Software

Q: Synchronisation Mac Pro with new iPad Pro not possible as iPad has not the latest iTunes version

Synchronisation Mac Pro with new iPad Pro not possible as iPad has not the latest iTunes version but no other update available.

itunes cannot connect with iPad Pro. What can I do? iPad Pro is new and latest update was yesterday.

iPad Pro, iOS 9.3.2

Posted on May 25, 2016 2:14 PM

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Tirreg

Q: Synchronisation Mac Pro with new iPad Pro not possible as iPad has not the latest iTunes version

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  • Helpful answers

  • by Phil0124,

    Phil0124 Phil0124 May 25, 2016 2:30 PM in response to Tirreg
    Level 7 (27,937 points)
    iPhone
    May 25, 2016 2:30 PM in response to Tirreg

    1. Its not the iPad that needs the lates iTunes version, its your computer.  Depending on what version of Mac OSx you are running will be wether you can get it or not.

     

    2. This is the Windows Software forum, if you are running iTunes on a Mac Pro, then you are not running Windows. I'll request this be moved to a more adequate forum.

  • by Tirreg ,

    Tirreg Tirreg May 25, 2016 2:48 PM in response to Phil0124
    Level 1 (8 points)
    Windows Software
    May 25, 2016 2:48 PM in response to Phil0124

    Both, MacBook Pro and iPad Pro are on the latest updates.

  • by Allan Eckert,

    Allan Eckert Allan Eckert May 25, 2016 2:50 PM in response to Tirreg
    Level 9 (54,095 points)
    Desktops
    May 25, 2016 2:50 PM in response to Tirreg

    Please download and install EtreCheck from http://etrecheck.com/

     

    Run it and post the report here.

  • by Tirreg ,

    Tirreg Tirreg May 25, 2016 3:09 PM in response to Allan Eckert
    Level 1 (8 points)
    Windows Software
    May 25, 2016 3:09 PM in response to Allan Eckert

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-26 00:04:40

    Download EtreCheck from https://etrecheck.com

    Runtime 1:48

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    new Ipad pro can not be synchronized with itunes. Error message: ipad requires newer version of itunes. Both, macbook pro as well as the ipad pro have latest available updates.

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Early 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,2

        1 2 GHz Intel Core i7 CPU: 4-core

        4 GB RAM

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 532

     

    Video Information: ⓘ

        AMD Radeon HD 6490M - VRAM: 256 MB

            Color LCD 1440 x 900

        Intel HD Graphics 3000 - VRAM: 384 MB

     

    System Software: ⓘ

        OS X Snow Leopard 10.6.8 (10K549) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        Hitachi HTS545050B9A302 disk0 : (465,76 GB) (Rotational)

            - (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.76 GB (155.78 GB free)

     

        MATSHITADVD-R   UJ-898   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. iPad

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ⓘ

        Apple, Inc. MacBook Pro

     

    Kernel Extensions: ⓘ

            /Applications/Rowmote Helper.app

        [not loaded]    com.regularrateandrhythm.driver.RowmoteIREmu (1.0 - SDK 10.6 - 2013-02-14) [Support]

        [not loaded]    com.regularrateandrhythm.driver.rowmoteIREmu (1.0 - SDK 10.5 - 2013-02-14) [Support]

     

            /Library/Application Support/MacKeeper/AntiVirus.app

        [not loaded]    net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8 - 2014-01-16) [Support]

        [loaded]    net.kromtech.kext.Firewall (2.3.6 - SDK 10.8 - 2014-01-16) [Support]

     

            /Library/Parallels/Parallels Service.app

        [loaded]    com.parallels.kext.prl_hid_hook (7.0 15107.796624 - 2016-05-25) [Support]

        [loaded]    com.parallels.kext.prl_hypervisor (7.0 15107.796624 - 2016-05-25) [Support]

        [loaded]    com.parallels.kext.prl_netbridge (7.0 15107.796624 - 2016-05-25) [Support]

        [loaded]    com.parallels.kext.prl_vnic (7.0 15107.796624 - 2016-05-25) [Support]

     

            /System/Library/Extensions

        [loaded]    com.parallels.kext.prl_usb_connect (7.0 15107.796624 - 2016-05-25) [Support]

     

    Startup Items: ⓘ

        HWNetMgr: Path: /Library/StartupItems/HWNetMgr

        HWPortDetect: Path: /Library/StartupItems/HWPortDetect

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    3 Apple tasks

        [loaded]    65 Apple tasks

        [running]    7 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    51 Apple tasks

        [loaded]    90 Apple tasks

        [running]    26 Apple tasks

     

    Launch Agents: ⓘ

        [loaded]    com.parallels.DesktopControlAgent.plist (2012-09-03) [Support]

        [failed]    com.parallels.desktop.launch.plist (2012-09-03) [Support]

        [running]    com.parallels.vm.prl_pcproxy.plist (2012-09-03) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2015-01-18) [Support]

        [running]    com.parallels.desktop.launchdaemon.plist (2012-09-03) [Support]

        [running]    com.zeobit.MacKeeper.AntiVirus.plist (2013-02-14) [Support]

        [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2013-02-14) [Support]

        [loaded]    jp.co.canon.MasterInstaller.plist (2016-01-09) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2014-02-16) [Support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

        [loaded]    com.apple.FTMonitor.plist

        [running]    com.apple.imagent.plist

        [loaded]    com.apple.marcoagent.plist

        [running]    com.zeobit.MacKeeper.Helper.plist (2016-02-28) [Support]

     

    User Login Items: ⓘ

        Safari    Programm  (/Applications/Safari.app)

        AdobeResourceSynchronizer    Programm Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        Canon IJ Network Scanner Selector EX    Programm Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

     

    Other Apps: ⓘ

        [running]    [0x0-0x21021].com.etresoft.EtreCheck

        [running]    [0x0-0xe00e].jp.co.canon.ij.CNSSelectorAgent

        [running]    com.parallels.vm.prl_naptd

        [loaded]    220 Apple tasks

        [running]    63 Apple tasks

     

    Internet Plug-ins: ⓘ

        JavaAppletPlugin: 13.9.8 - SDK 10.6 (2012-07-29) Check version

        EPPEX Plugin: 10.0 (2014-09-16) [Support]

        AdobePDFViewerNPAPI: 11.0.0 - SDK 10.6 (2012-09-24) [Support]

        AdobePDFViewer: 11.0.0 - SDK 10.6 (2012-09-24) [Support]

        QuickTime Plugin: 7.6.6 (2013-11-20)

        GarminGpsControl: 4.0.3.0 Release - SDK 10.6 (2012-09-10) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-14)

     

    Audio Plug-ins: ⓘ

        iSightAudio: 7.6.6 (2013-11-20)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2015-01-18) [Support]

     

    Time Machine: ⓘ

        Time Machine information requires OS X 10.8 "Mountain Lion" or later.

     

    Top Processes by CPU: ⓘ

             5%    WindowServer

             5%    fontd

             0%    prl_disp_service

             0%    usbmuxd

     

    Top Processes by Memory: ⓘ

        221 MB    AntiVirus

        127 MB    iTunes

        111 MB    MacKeeper Helper

        70 MB    WindowServer

        57 MB    WebProcess

     

    Virtual Memory Information: ⓘ

        1.65 GB    Free RAM

        2.34 GB    Used RAM

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        May 25, 2016, 11:20:58 PM    Self test - passed

  • by Allan Eckert,

    Allan Eckert Allan Eckert May 25, 2016 3:12 PM in response to Tirreg
    Level 9 (54,095 points)
    Desktops
    May 25, 2016 3:12 PM in response to Tirreg

    Uninstall MacKeeper. It is a worthless scam. It offers no additional protection. All it does is cause problems.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 25, 2016 3:42 PM in response to Tirreg
    Level 9 (61,390 points)
    Desktops
    May 25, 2016 3:42 PM in response to Tirreg

    System Software: ⓘ

        OS X Snow Leopard 10.6.8 (10K549) - Time since boot: less than an hour

     

    That is far from the latest software.

     

    It was superseded by 10.7 Lion, released to manufacturing on July 1, 2011.

  • by lllaass,

    lllaass lllaass May 25, 2016 4:18 PM in response to Tirreg
    Level 10 (190,859 points)
    Apple Watch
    May 25, 2016 4:18 PM in response to Tirreg

    The latest iOS requires:

    Syncing with iTunes on a Mac or PC requires:

    •Mac: OS X v10.8.5 or later

    •PC: Windows 7 or later

    •iTunes 12.3.3 or later (free download from www.itunes.com/download)

     

    You can get the OSX version here:

    http://www.apple.com/osx/how-to-upgrade/?cid=wwa-us-kwg-mac

     

    Note that when going beyond Snow Leopard many app will not work:

    Upgrading to 10.7 and above, don't forget Rosetta!

  • by Phil0124,

    Phil0124 Phil0124 May 26, 2016 7:50 AM in response to Tirreg
    Level 7 (27,937 points)
    iPhone
    May 26, 2016 7:50 AM in response to Tirreg

    Tirreg wrote:

     

    Both, MacBook Pro and iPad Pro are on the latest updates.

    The MacBook Pro is on Snow Leopard, 10.6.8, according to the Etrecheck report posted.  This is far removed from the latest OS and by extension the latest iTunes version.  5 major versions behind to be exact.

     

    You'll need to update your MacBook Pro to El Capitan 10.11,  to get the latest version of iTunes that can sync with the iPad Pro. 

     

    Upgrade to OS X El Capitan - Apple Support

     

    http://www.apple.com/osx/how-to-upgrade/

     

    I would recommend upgrading the RAM while you are doing this by the way.

    https://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/DDR3_13 33MHz_SDRAM

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 26, 2016 8:03 AM in response to Phil0124
    Level 9 (61,390 points)
    Desktops
    May 26, 2016 8:03 AM in response to Phil0124

    10.11 ElCapitan can install and run in 4GB without serious issues.

     

    ElCapitan runs much better with more than 4GB RAM.

  • by Phil0124,

    Phil0124 Phil0124 May 26, 2016 8:38 AM in response to Grant Bennet-Alder
    Level 7 (27,937 points)
    iPhone
    May 26, 2016 8:38 AM in response to Grant Bennet-Alder

    Grant Bennet-Alder wrote:

     

    10.11 ElCapitan can install and run in 4GB without serious issues.

     

    ElCapitan runs much better with more than 4GB RAM.

    I know,

     

    I never said it couldn't. Just recommending an upgrade while updating to make performance as smooth as possible.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 26, 2016 8:45 AM in response to Phil0124
    Level 9 (61,390 points)
    Desktops
    May 26, 2016 8:45 AM in response to Phil0124

    I agree with what you posted -- Just trying to clarify what is required Vs what is recommended, and the implications of deferring the RAM upgrade, since there is a cost involved.

  • by Phil0124,

    Phil0124 Phil0124 May 26, 2016 9:01 AM in response to Grant Bennet-Alder
    Level 7 (27,937 points)
    iPhone
    May 26, 2016 9:01 AM in response to Grant Bennet-Alder

    Perfect.

  • by BBoiss,

    BBoiss BBoiss May 26, 2016 9:34 AM in response to Tirreg
    Level 4 (1,404 points)
    Apple Music
    May 26, 2016 9:34 AM in response to Tirreg

    Tirreg wrote:

     

     

    System Software: ⓘ

        OS X Snow Leopard 10.6.8 (10K549) - Time since boot: less than an hour

     

    Right there. You need to at least have Mountain Lion to install a compatible version of iTunes onto your MacBook Pro. You can find El Capitan (current OS) in the App Store app on your Mac and update so long as you meet the system requirements, which you do.

     

    The latest MacBook comes equipped with 4GB of RAM and runs just fine on this version.

     

    Backup before update.