-
All replies
-
Helpful answers
-
May 25, 2016 3:55 PM in response to rpicorelliby elcpu,Here is the Apple Error List
Get help with iOS update and restore errors - Apple Support
You could try Recovery Mode just in case:
Connect your device to your computer and open iTunes.
While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.
Keep holding until you see the recovery mode screen and wait for it to restore.
Restore as New first and then restore from backup if desired.
-
May 25, 2016 6:20 PM in response to elcpuby rpicorelli,I did as you said but when it's restoring with the apple logo and the progress bar, itunes gives me this message: "The ipad could not be updated. An unknown error ocurred. (-1)."
-
May 25, 2016 6:25 PM in response to rpicorelliby elcpu,If you look at the list of errors I posted:
If you see one of the errors below, you might have a hardware issue:
1, 3, 10, 11, 12, 13, 14, 16
20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
1002, 1004, 1011, 1012, 1014, 1667 1669
Here's what to check:
Make sure that you have the latest version of iTunes.
Check for issues with third-party security software.
Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your iPhone, iPad, or iPod.
If you still see the error message, you can check for outdated or modified software or contact Apple Support.
-
May 25, 2016 7:18 PM in response to rpicorelliby deggie,Has this device at any time been jailbroken? Has the computer you are using been used with a jailbroken device?
-
May 25, 2016 7:23 PM in response to deggieby rpicorelli,I never jailbroke it.
I'm using the most recent version of itunes. Already checked the security software (uninstalled it) but nothing seems to work. It may be a hardware issue.
-
May 25, 2016 7:25 PM in response to rpicorelliby deggie,It may well be but the combination of those two errors sometimes indicates a jailbreaking issue. Have you tried restoring it on a different computer?
-