HT201475: Upgrade to OS X El Capitan
Learn about Upgrade to OS X El Capitan
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Helpful answers
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May 25, 2016 5:41 PM in response to Gccurtinby elcpu,Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears
Then go to Settings > General > Storage & iCloud Usage > Manage Storage (the first one) > and if there is an update, delete it. Then go back to Settings > General > Software Update and try again.
If this does not help try updating through iTunes on your computer.