SCHLOSS2002
Level 1 (9 points)
Windows Software

Q: Unable to connect to cellular network after iOS 9.3.2.

I recently updated my iPhone 6 software from iOS 9.3.1 to 9.3.2 and haven't been able to connect to my cellular network since.  The phone seems to only work when connected to a wifi network.  I have reset my network settings and that worked for a little while.   Now it is displaying AT&T Wi-Fi when connected to wifi (phone functions normally) but when I am off wifi it is constantly searching (ZERO USE, rocks have more importance).  Any suggestions?

iPhone 6, iOS 9.3.2

Posted on May 25, 2016 7:03 PM

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SCHLOSS2002

Q: Unable to connect to cellular network after iOS 9.3.2.

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  • by norm123,

    norm123 norm123 May 27, 2016 6:48 AM in response to SCHLOSS2002
    Community Specialists
    May 27, 2016 6:48 AM in response to SCHLOSS2002

    Hey SCHLOSS2002,

    I understand that you are having issues with connecting to cellular data on your iPhone 6. You said you reset network settings and it has not been a complete success. Let's go over some additional troubleshooting to get this sorted out. 

    I would start with checking to see if you have a carrier update for your iPhone. If you go to Settings > General > About and wait there for a few seconds, you should see a prompt if one is available. Another troubleshooting step to try is reseating the SIM card for your iPhone as that can get it to search and connect to cellular service. Take a look at the article below for these and other troubleshooting to get this working for you.  

    If you can‘t connect to a cellular network or cellular data
    https://support.apple.com/en-us/HT201415

    Take it easy