Lydia sabrina

Q: Whatsapp goes white screen, please fix this  

Whatsapp application won't open and goes white screen on my iPhone 6 16GB after updating to iOS 9.3.2

Please fix the bug, i really don't wanna lose my data/history by reinstalling the application

iPhone 6, iOS 9.3.2

Posted on May 26, 2016 2:38 AM

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Q: Whatsapp goes white screen, please fix this  

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  • by anup22,

    anup22 anup22 Jun 1, 2016 1:14 AM in response to D.Cohen
    Level 1 (4 points)
    Jun 1, 2016 1:14 AM in response to D.Cohen

    This happened to me as well. Thanks Cohen, your fix helped me too.

  • by Teena G.,

    Teena G. Teena G. Jun 1, 2016 6:28 AM in response to Lydia sabrina
    Level 1 (4 points)
    Jun 1, 2016 6:28 AM in response to Lydia sabrina

    Apple fix this problem with your IOS. We cannot afford to stay away from WhatsApp. Thanks.

  • by BBoiss,

    BBoiss BBoiss Jun 1, 2016 6:53 AM in response to Teena G.
    Level 4 (1,404 points)
    Apple Music
    Jun 1, 2016 6:53 AM in response to Teena G.

    Teena G. wrote:

     

    Apple fix this problem with your IOS. We cannot afford to stay away from WhatsApp. Thanks.

    If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

     

    If you aren't having these issues with native apps on your iPhone as well, the issue is specific to the 3rd party app installed on your iPhone. App Developers are solely responsible for the compatibility of their apps with Apple's software, not the other way around. "Thanks"

  • by Sannthosh,

    Sannthosh Sannthosh Jun 1, 2016 8:09 AM in response to Lydia sabrina
    Level 1 (4 points)
    Jun 1, 2016 8:09 AM in response to Lydia sabrina

    Hi Guys,I faced same problem today with white screen,finally with plenty of time on web found solution.It worked for me .

     

    Try to follow below instructions.

     

    First, go to Settings > Privacy > Contacts > disable your Whatsapp contacts. Try to open Whatsapp. It will probably fix it. Then, just come back to Contacts and enable it again.

  • by Monis Rb,

    Monis Rb Monis Rb Jun 1, 2016 8:23 AM in response to aeriios
    Level 1 (4 points)
    iPhone
    Jun 1, 2016 8:23 AM in response to aeriios

    thank you so much you information helped me for the time being at least i can open it now but i am confused that where is the problem with my phone? with my ios? or with whatsapp application? and how can we save ourselves from future problems like this our data is on so much risk and vulnerability as we have over 5 gb of only whatsapp and apple doesnt offer more than 5 gb free and as we can not create backup this is not good sign. i was this close to delete my whatsapp and then re install and then shift to android because i've seen so many issues in this period of iphone 6s since i bought on in October 15 than past 5 years when i had iphone 4 , 4s , 5 those phones never lapsed as well but this one lags sometimes its irritating that iphone had one competitive edge over android which was it never slow or lag and now its on the same track then why should we pay more?? apple shoud really look forward to this. altough they are not much concerned about their customers :@ highly dissatisfied with apple (although i've been very loyal customer since 2010)

  • by BBoiss,

    BBoiss BBoiss Jun 1, 2016 8:33 AM in response to Monis Rb
    Level 4 (1,404 points)
    Apple Music
    Jun 1, 2016 8:33 AM in response to Monis Rb

    Monis Rb wrote:

     

    thank you so much you information helped me for the time being at least i can open it now but i am confused that where is the problem with my phone? with my ios? or with whatsapp application? and how can we save ourselves from future problems like this our data is on so much risk and vulnerability as we have over 5 gb of only whatsapp and apple doesnt offer more than 5 gb free and as we can not create backup this is not good sign. i was this close to delete my whatsapp and then re install and then shift to android because i've seen so many issues in this period of iphone 6s since i bought on in October 15 than past 5 years when i had iphone 4 , 4s , 5 those phones never lapsed as well but this one lags sometimes its irritating that iphone had one competitive edge over android which was it never slow or lag and now its on the same track then why should we pay more?? apple shoud really look forward to this. altough they are not much concerned about their customers :@ highly dissatisfied with apple (although i've been very loyal customer since 2010)

    How to back up your devices using iCloud or iTunes - Apple Support

     

    You can use the previously existing, free alternative, known as iTunes.  The developers of WhatsApp could also alleviate this issue of storage for you by keeping your saved conversation threads on a server of their own much like Facebook Messenger does. This way you could simply login to your account and there they would be.  Apple is not in the popular business of selling your information to advertisers, so it makes its profits from goods and services that it offers to its customers through payment. If you see a desire or a need to require more than what is included in the freemium 5 GB, you can choose to purchase 50 GB of storage in iCloud for 99¢/month US. Otherwise, continue backing up through iTunes.

  • by Harischandra Prasad,

    Harischandra Prasad Harischandra Prasad Jun 1, 2016 8:40 AM in response to BBoiss
    Level 1 (4 points)
    Jun 1, 2016 8:40 AM in response to BBoiss

    Even I faced the same problem today. After I accessed from Desktop (WhatsApp Web) I could see a message which has huge(really huge) text which is the culprit. Looks like WhatsApp on iOS is not able to handle it properly. Where as same message works fine in WhatsApp in Android. I copied the text and checked the size of the message, its nearly 100KB. Lot of blank spaces between lines. WhatsApp on Android initially shows few lines of text and then shows "show more..." link at end. To show some more text we can click on "show more...". This continuous until it shows complete text. Where as in WhatsApp on iOS, it could not show completely(on iPhone 5) where as in iPhone6 it looks hung and show blank screen, may be its processing internally (forever).

  • by Bappy1184,

    Bappy1184 Bappy1184 Jun 1, 2016 8:48 AM in response to nigam1995
    Level 1 (4 points)
    Jun 1, 2016 8:48 AM in response to nigam1995

    HI Nigam your suggestion helped me.

    The issue was with spam message sent by one of my friends. I deleted from client what's app.

    NNow its working fine as expected.

     

    thanks for the help !!

  • by MightMiggyStar,

    MightMiggyStar MightMiggyStar Jun 1, 2016 9:18 AM in response to Lydia sabrina
    Level 1 (4 points)
    Jun 1, 2016 9:18 AM in response to Lydia sabrina

    First turn off all the Whatsapp settings.

    THis should atleast bring whatsapp screen.

    Then archive your chats and reset whatsapp. It should start working. Also you will not be loosing any data.

  • by siddhesh23,

    siddhesh23 siddhesh23 Jun 1, 2016 9:42 AM in response to nigam1995
    Level 1 (8 points)
    Jun 1, 2016 9:42 AM in response to nigam1995

    this worked for me... thanks friend

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jun 1, 2016 9:47 AM in response to Teena G.
    Level 7 (32,633 points)
    iPad
    Jun 1, 2016 9:47 AM in response to Teena G.

    Teena G. wrote:

     

    Apple fix this problem with your IOS. We cannot afford to stay away from WhatsApp. Thanks.

    This is not the first time in the last few months WhatsApp has had a substantial issue following an iOS update (or an update of its own). It is not up to Apple to fix this.

     

    WhatsApp was updated yesterday, presumably to fix this. However, in the past is has for some user required deleting and reinstalling the app to take care of the issue. There are some additional suggestions in this thread you might investigate as well (not sure everyone posting is having the same precise issue).

  • by singhgurdeep35,

    singhgurdeep35 singhgurdeep35 Jun 1, 2016 10:01 AM in response to aeriios
    Level 1 (4 points)
    Jun 1, 2016 10:01 AM in response to aeriios

    thanku so much !!!you are a life saver!!!! well done and keep it up!

    by navdeep kumar

    (india)

  • by singhgurdeep35,

    singhgurdeep35 singhgurdeep35 Jun 1, 2016 10:03 AM in response to aeriios
    Level 1 (4 points)
    Jun 1, 2016 10:03 AM in response to aeriios

    thanku so much!! you are a life saver!!1 well done and keep it up

    Navdeep kumar

    (india)

  • by Baddsshah,

    Baddsshah Baddsshah Jun 1, 2016 10:58 AM in response to nigam1995
    Level 1 (4 points)
    Jun 1, 2016 10:58 AM in response to nigam1995

    HI nigam

    need ur help. downloaded watsapp in win 7 but can't scan qr because whatsapp not working on phone crashing on white screen. Nothing happens in whatsapp web when connect iphone 6 through lightning cable so cant access my whatsapp session on PC to delete that long txt msg same like u.

    your detailed guide will be really appreciated

  • by MukunthanDevaraju,

    MukunthanDevaraju MukunthanDevaraju Jun 1, 2016 11:43 AM in response to aeriios
    Level 1 (4 points)
    Jun 1, 2016 11:43 AM in response to aeriios

    This worked for me as well. Thank you so much aeriios for your timely help

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