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ingomar
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Q: Episode is online in Podcast App but not listed in iTunes

Hello everyone and thank you for reading this.

 

I have seen it quite often that people are having submission issues and eposides not apprearing. everything for a reason for sure.

 

My Podcast is online, episodes get into iTunes quickly and are listed in the podcast app as well. BUT for now, there is ONE episode which does not show up in iTunes. It is available in the Podcast App though, like 10 min after it went live but is still missing after couple of days in iTunes.

 

I doubt that it is just a matter of time that it will appear, why should it take a week? There must be a reason for this.

 

Here is the website feed

http://wedding-podcast.com/feed/podcast/

Here is the iTunes link. It is about episode HEAR 02

http://candi.ws/hear-podcast

 

Thank you for your help how I can fix this.

 

Have a great day

ingoman

Posted on May 26, 2016 3:43 AM

by shawnogordo,Solvedanswer
shawnogordo shawnogordo
Level 1 (99 points)
Publishing
A:

I took a look at the source code of your podcast RSS feed and episode 02 is definitely in there and appears to be working as expected. Go to http://podcastsconnect.apple.com/ and log in with your Apple ID. Click the artwork for your show and then click the "refresh feed” link. It may take up to 24 hours for your iTunes Store listing to update. Keep in mind that current subscribers will get all of your episodes as soon as they refresh their subscriptions, regardless of what's being displayed in the iTunes Store.

Posted on May 29, 2016 9:47 AM

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ingomar

Q: Episode is online in Podcast App but not listed in iTunes

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  • by Roger Wilmut1,Helpful

    Roger Wilmut1 Roger Wilmut1 May 29, 2016 9:47 AM in response to ingomar
    Level 9 (78,515 points)
    iTunes
    May 29, 2016 9:47 AM in response to ingomar

    This sort of thing happens from time to time- it appears to be a bug in the Store. Go to Podcasts Connect, sign in, select your podcast and click 'Refresh Feed'. Give it time - the Store may take a day or two to update. If it doesn't work, contact Support and ask for a re-index: that may solve it. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

  • by shawnogordo,Solvedanswer

    shawnogordo shawnogordo May 29, 2016 9:47 AM in response to ingomar
    Level 1 (99 points)
    Publishing
    May 29, 2016 9:47 AM in response to ingomar

    I took a look at the source code of your podcast RSS feed and episode 02 is definitely in there and appears to be working as expected. Go to http://podcastsconnect.apple.com/ and log in with your Apple ID. Click the artwork for your show and then click the "refresh feed” link. It may take up to 24 hours for your iTunes Store listing to update. Keep in mind that current subscribers will get all of your episodes as soon as they refresh their subscriptions, regardless of what's being displayed in the iTunes Store.

  • by ingomar,

    ingomar ingomar May 29, 2016 9:47 AM in response to shawnogordo
    Level 1 (4 points)
    Publishing
    May 29, 2016 9:47 AM in response to shawnogordo

    thank you so much! it was indeed only to refresh and within 3 minutes it was correctly listed!

    very happy for the fast help here! all the best to both of you!

     

    ingoman