suzanne_a

Q: apple watch will only connect to my phone over wifi

My apple watch is only connecting to my phone over wifi. This happen periodically and it seems the only solution is to reset my watch. Anyone else experience this?

Apple Watch, watchOS 2.2.1

Posted on May 26, 2016 6:08 AM

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Q: apple watch will only connect to my phone over wifi

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  • by Jonathan UK,

    Jonathan UK Jonathan UK May 26, 2016 6:18 AM in response to suzanne_a
    Level 8 (39,561 points)
    Apple Watch
    May 26, 2016 6:18 AM in response to suzanne_a

    Hi

     

    Bluetooth disconnections can be normal. For example: your watch will become disconnected from your iPhone when it moves out of Bluetooth range.

     

    After they next disconnect, if they do not reconnect automatically via Bluetooth a short while after being brought close together again, follow these steps - checking your watch after each one - until they do:

     

    • Check that both Bluetooth and Wi-Fi are enabled on your iPhone:
      • It may help to toggle Bluetooth off and on again on your iPhone (Settings > Bluetooth).
    • Try toggling Airplane Mode on and off again on your watch:
      • When viewing the time on your watch, swipe up on the watch face > swipe left / right to the Settings Glance > tap the Airplane Mode button to toggle the setting > swipe down on the screen when done.
    • Restart both devices, turning both off together, then restarting your iPhone first.

     

    For the best performance from your watch, keep both Wi-Fi and Bluetooth permanently enabled on your iPhone.

     

    More information:

    Restart your Apple Watch - Apple Support

    About Bluetooth and Wi-Fi on Apple Watch - Apple Support

  • by Jonathan UK,

    Jonathan UK Jonathan UK May 26, 2016 6:19 AM in response to suzanne_a
    Level 8 (39,561 points)
    Apple Watch
    May 26, 2016 6:19 AM in response to suzanne_a

    You may find that it helps (more generally) to improve connectivity between your Apple Watch and iPhone if you reset the network settings on your iPhone (you will need to reconnect your iPhone to your Wi-Fi network afterwards):

     

    On your iPhone, go to: Settings > General > Reset > Reset Network Settings.

     

    Restart both devices again after doing this.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 26, 2016 10:44 AM in response to suzanne_a
    Level 10 (124,497 points)
    Apple Music
    May 26, 2016 10:44 AM in response to suzanne_a

    Hi,

     

    You can contact Apple directly ..

     

    Comprehensive support information is available online at www.apple.com/support/watch. To contact Apple for personalized support (not available in all areas), see www.apple.com/support/contact.


    Or on Twitter:  @AppleSupport