hmumford
Level 1 (5 points)
iCloud

Q: Apple ID Hacked. How to turn off Find my Phone

Yesterday my gmail, facebook and Apple ID was hacked.

I managed to recover my Apple ID and change my email and password.

However, I am now trying to sign out of my iCloud on my phone but I need to enter the old password (that has been hacked) to turn off 'Find my iPhone' before being able to sign out / delete the old account.

 

Is there a way around this or do I need to restore my iPhone to factory settings? I have an iPhone 5c.

 

Any advice would be much appreciated!

iPhone 5c, iOS 9.2

Posted on May 26, 2016 6:08 AM

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hmumford

Q: Apple ID Hacked. How to turn off Find my Phone

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  • Helpful answers

  • by RJTUK,

    RJTUK RJTUK May 26, 2016 6:12 AM in response to hmumford
    Level 2 (185 points)
    Notebooks
    May 26, 2016 6:12 AM in response to hmumford

    Hi hmumford,

     

    The password on your phone is unlikely to have changed automatically so it will be whatever your Apple iD password was before your account got hacked, have you tried entering that password?

  • by hmumford,

    hmumford hmumford May 26, 2016 6:21 AM in response to RJTUK
    Level 1 (5 points)
    iCloud
    May 26, 2016 6:21 AM in response to RJTUK

    Hi RJTUK,

     

    Thanks for your speedy response, I have tried my password and several other passwords I have used before but to no avail!

    Any recommendations?

     

    Thanks,

  • by RJTUK,Helpful

    RJTUK RJTUK May 26, 2016 6:52 AM in response to hmumford
    Level 2 (185 points)
    Notebooks
    May 26, 2016 6:52 AM in response to hmumford

    Best advice I can give is to connect the phone to a computer and perform a backup using iTunes, then log in to www.icloud.com and send the remote wipe command from the Find My iPhone app, it should reset the phone and once that reset is complete the device will ask you to log in using your Apple iD which should take the new password.


    As Csound has mentioned below, take it to an Apple Store with proof that you own the phone, they should be able to do this if you can log into your Apple iD at the store and if the device is registered to your Apple iD.

     

    Let us know how you get on.


  • by hmumford,

    hmumford hmumford May 26, 2016 6:29 AM in response to RJTUK
    Level 1 (5 points)
    iCloud
    May 26, 2016 6:29 AM in response to RJTUK

    Thank you so much for your help. I will try this once at home and let you know if it was a success

  • by Csound1,Helpful

    Csound1 Csound1 May 26, 2016 6:52 AM in response to RJTUK
    Level 9 (50,021 points)
    Desktops
    May 26, 2016 6:52 AM in response to RJTUK

    It will not fix the problem, it will still be locked.

     

    Take it to an Apple Store with proof that it is yours and ask them.

  • by hmumford,

    hmumford hmumford May 26, 2016 6:53 AM in response to Csound1
    Level 1 (5 points)
    iCloud
    May 26, 2016 6:53 AM in response to Csound1

    Ok thanks guys, will let you know how i get on.