HT204184: Restore your iPhone, iPad, or iPod touch from a backup

Learn about Restore your iPhone, iPad, or iPod touch from a backup
Tone 213
Level 1 (4 points)
iPhone

Q: How long does a backup take

My new iPhone SE has been backing up for 2 days is that normal or did it freeze on a backup?

iPhone SE, iOS 9.3.1, iCloud backup

Posted on May 26, 2016 5:52 AM

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Tone 213

Q: How long does a backup take

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  • Helpful answers

  • by Demo,

    Demo Demo May 26, 2016 5:55 AM in response to Tone 213
    Level 10 (94,623 points)
    iPad
    May 26, 2016 5:55 AM in response to Tone 213

    That is not normal at all. It can take a few hours if it is your very first backup, you haven't backed up in months, or you have an extraordinarily large amount of content to backup. Two days is way too long.

     

    Cancel the backup. Force restart the phone and try again. No data is lost when you do this. To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

     

    This may be of some help as well.

    Get help backing up your device in iCloud - Apple Support

  • by RJTUK,

    RJTUK RJTUK May 26, 2016 5:55 AM in response to Tone 213
    Level 2 (185 points)
    Notebooks
    May 26, 2016 5:55 AM in response to Tone 213

    Looks like it may have got stuck, if your device is connected to WiFi and on charge it should complete the backup but in some cases powering the phone off and back on again will help.

     

    Give that a try and let us know if the device completes a backup.