Q: Face Time and Sky Hub problem... Help!!
Hi, we have a Sky Hub - SR102-Z for our broadband connection. Speeds are great, no connection issues except for FaceTime on iPhone, iPad and iMac too.
Our connection speeds are -
Upstream (Kbps) 5676
Downstream (Kbps) 30816
We get broken connections, video freezing, pausing, audio dropping in and out, total nightmare!!! This only happens on our Sky network at home, we have no issues anywhere else, either on wifi or 3G or 4G. The problems happen with a wired and a wireless connection.
I have spoken to Sky and they say that some ports that FaceTime require will be blocked on the router firewall. Has anyone else had this problem, and have you been able to fix it. Apologies if this has already been covered, just hoping for some help.
Have just downloaded Skype and it works fine, no problem, but would rather use Face Time if possible.
iMac (21.5-inch, Late 2013)
Posted on May 26, 2016 6:39 AM
UPDATE...... The saga is over, we've kicked Sky out, they simply couldn't solve the issue, we were still having problems with unstable fibre, and after speaking to some neighbours they were experiencing similar problems to us and this kind of made our minds up that it was the service from Sky that was to blame. We decided to go with BT Infinity, and their TV package too, huge £20 per month saving over Sky. We switched over on the 7th July and we have had no problem with video calling, or buffering since, we now have very stable fibre, much better wifi and zero stress from trying to sort it out..... thanks BT, great service ..... and good riddance Sky, total nightmare
Posted on Jul 18, 2016 4:56 AM