Memorym
Level 1 (4 points)
iPhone

Q: iphone 6s default apps missing after restoring backup from 4s

So i have restored my 4s data onto my 6s but i have noticed the the default apps that came with the 6s like ilive/iwork have disappeared.

 

Is there a way of getting these back because i see that if i go onto my itunes they are not free apps anymore

iPhone 6s, iOS 9.3.2

Posted on May 26, 2016 7:41 AM

by elcpu,Solvedanswer
elcpu elcpu
Level 6 (16,265 points)
Photos for Mac
A:

Try resetting the App Store but make sure you sign back in with the same ID originally used to set up the 6s.


Close the App Store completely from the app switcher window by double clicking the Home button and swiping up the App Store preview pane until it disappears from the screen. Then sign out of the iTunes Store (in Settings).

Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.

Then sign back into the iTunes Store.

Posted on May 26, 2016 7:46 AM

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Memorym

Q: iphone 6s default apps missing after restoring backup from 4s

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  • Helpful answers

  • by elcpu,Solvedanswer

    elcpu elcpu May 26, 2016 7:46 AM in response to Memorym
    Level 6 (16,265 points)
    Photos for Mac
    May 26, 2016 7:46 AM in response to Memorym

    Try resetting the App Store but make sure you sign back in with the same ID originally used to set up the 6s.


    Close the App Store completely from the app switcher window by double clicking the Home button and swiping up the App Store preview pane until it disappears from the screen. Then sign out of the iTunes Store (in Settings).

    Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.

    Then sign back into the iTunes Store.

  • by BBoiss,

    BBoiss BBoiss May 26, 2016 7:52 AM in response to Memorym
    Level 4 (1,404 points)
    Apple Music
    May 26, 2016 7:52 AM in response to Memorym

    Contact iTunes by form.

    https://www.apple.com/emea/support/itunes/contact.html

     

    Contact AppleCare.

    Contact Apple for support and service - Apple Support

  • by Memorym,

    Memorym Memorym May 26, 2016 8:31 AM in response to elcpu
    Level 1 (4 points)
    iPhone
    May 26, 2016 8:31 AM in response to elcpu

    Hi There

     

    I have tried what you have mentioned above and unfortunately my issue still persists.I can not seem to get the default apps back on my iphone 6s

  • by BBoiss,Helpful

    BBoiss BBoiss May 27, 2016 12:13 AM in response to Memorym
    Level 4 (1,404 points)
    Apple Music
    May 27, 2016 12:13 AM in response to Memorym

    Memorym wrote:

     

    Hi There

     

    I have tried what you have mentioned above and unfortunately my issue still persists.I can not seem to get the default apps back on my iphone 6s

    Then it'll be time to contact Apple directly. Your only proof needed for said apps is your iPhone 6s itself. Having purchased this phone, you are permitted access to these apps, free of charge. The resolution for this will be quick if you call AppleCare and explain. They will partner with iTunes Store Support to re-grant you access to these apps without requiring payment.

  • by elcpu,

    elcpu elcpu May 26, 2016 8:36 AM in response to Memorym
    Level 6 (16,265 points)
    Photos for Mac
    May 26, 2016 8:36 AM in response to Memorym

    Apps like Pages and Numbers are free for the 6s, you do not need to pay for them. I would contact iTunes support as suggested above.