Q: iMessage not working with one contact on Verizon
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May 26, 2016 9:28 AMby BBoiss,Popey wrote:
My girlfriend and I just merged our cell plans together. I came from AT&T on an iPhone and we are currently now with Verizon. Before the switch iMessage was working fine with her number. But now that we are on the same plan, she is the only contact that iMessage does not work with. It sends as a regular text message.
Any ideas?
Her - iPhone 6s with most recent update
Him - iPhone 6s Plus with most recent updat
After searching the boards here, we have done all of the following to no avail:
Turned off iMessage, turned back on.
Signed out of our apple ID's and signed back in
Reset our apps
Turned off SMS and back on
Added both our numbers and email addresses
Verified that our cell numbers are listed as "iPhone" in contacts
Solid research on troubleshooting this.
When you turned off iMessage, did you test to see if the issue continues while using regular SMS through your carrier as well? Is this issue only persisting over iMessage?
I assume you also checked your blocked lists under Settings>Phone>Blocked
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May 26, 2016 9:35 AMby Popey,Yes, we did get it with regular SMS. That works just fine, it is only happening with iMessages just to her. It's strange.
Yes, checked my blocked list too.
It may be a verizon issue with shared numbers on the same plan. I am not sure. We are going to take a trip in today and see if they can help.
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May 26, 2016 9:40 AMby BBoiss,Popey wrote:
Yes, we did get it with regular SMS. That works just fine, it is only happening with iMessages just to her. It's strange.
That will be something you will want to actually call Apple for then as it has been isolated to iMessage. You've done every user-based troubleshooting you can do at this point. Potentially, they may need to make some adjustment to Whitelist.
FYI, you will want to call and not go to an Apple Store for this. The majority of account related issues cannot be resolved in stores.
