Ladyei
Level 1 (4 points)
iPhone

Q: gmail password not accepted

After upgrading to iOS 9.3.2 on my iPhone 6s, I needed to add my gmail account. I keep getting the message that my password is incorrect, even though I know that it is correct. How do I add my account??

iPhone 6s, iOS 9.3.2

Posted on May 26, 2016 7:15 PM

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Ladyei

Q: gmail password not accepted

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  • by elcpu,

    elcpu elcpu May 26, 2016 7:18 PM in response to Ladyei
    Level 6 (16,022 points)
    Photos for Mac
    May 26, 2016 7:18 PM in response to Ladyei

    Follow the steps here and select Gmail, not "other".

    Add an email account to your iPhone, iPad, or iPod touch - Apple Support

  • by Ladyei,

    Ladyei Ladyei May 26, 2016 7:28 PM in response to elcpu
    Level 1 (4 points)
    iPhone
    May 26, 2016 7:28 PM in response to elcpu

    I did this. I selected "Google" which brought me to Gmail. However, I when I enter my password, I still get "wrong password". I have entered it MANY times VERY carefully and it still doesn't work. When I go online to Gmail through my MacBook, my password works.

  • by elcpu,

    elcpu elcpu May 26, 2016 7:32 PM in response to Ladyei
    Level 6 (16,022 points)
    Photos for Mac
    May 26, 2016 7:32 PM in response to Ladyei

    Do you have other accounts on the phone? Try resetting the Mail App. First close your Mail App completely from the app switcher window by double clicking the Home button and swiping up the Mail preview pane up until it disappears from the screen. Then go to Settings > Mail, Contacts, Calendars > locate your email provider and click on the account. On the next page Delete Account (if you have one there, if not ignore). Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Then go back to Settings > Mail… and add the account again.


    If a forced restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

     

    https://support.apple.com/en-us/HT201252