After El Capitan 10.11.5 upgrade, Log-off, Shutdown or Restart no longer work. If attempt to Log-off, Restart or Shutdown Finder stops working and will not "relaunch" ... thoughts?

After El Capitan 10.11.5 upgrade (MacBook Pro-2013), Log-off, Shutdown or Restart no longer work. If attempt to Log-off, Restart or Shutdown, Finder stops working and will not "relaunch" ... thoughts?

MacBook, OS X El Capitan (10.11.5), null

Posted on May 26, 2016 7:05 PM

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2 replies

May 26, 2016 7:50 PM in response to JWC75

Outdated software for a Wacom tablet can prevent shutdown. If you no longer use the device, please remove the software. Otherwise, update it to the latest version from the manufacturer's website.

According to some reports, after following the removal instructions linked above, you may also need to open the Users & Groups pane in System Preferences, select the Login Items tab, and delete any Wacom-related items. If true, the uninstaller is defective. I can't confirm.

Back up all data before making any changes.

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After El Capitan 10.11.5 upgrade, Log-off, Shutdown or Restart no longer work. If attempt to Log-off, Restart or Shutdown Finder stops working and will not "relaunch" ... thoughts?

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