gibbytace65
Level 1 (8 points)
Wireless

Q: Airport Express Stops Working after 7.7.7 upgrade to Time Capsule

I was able to update my firmware for my Airport Time Capsule but now my two Airport Express devices, which gave me "an unexpected error has occurred," appear to be 'bricked' and I cannot even get the Time Capsule to recognize them after attempting a reset.  I even downgraded my firmware to try and see if that was the problem...nothing.  Please assist

Airport Express, OS X Mavericks (10.9.2)

Posted on May 27, 2016 3:34 AM

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gibbytace65

Q: Airport Express Stops Working after 7.7.7 upgrade to Time Capsule

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  • by Tesserax,

    Tesserax Tesserax May 27, 2016 9:02 AM in response to gibbytace65
    Level 9 (54,040 points)
    Wireless
    May 27, 2016 9:02 AM in response to gibbytace65

    At this point in time, is the Time Capsule still loaded with an earlier version of firmware or is it still at 7.7.7? Regardless, I would suggest that you perform a "factory default" reset on each of the affected AirPort Express base stations to get them back to their "out-of-the-box" configurations.

     

    Depending on your answer for the first question, we can proceed from there.

  • by gibbytace65,

    gibbytace65 gibbytace65 May 28, 2016 7:07 AM in response to gibbytace65
    Level 1 (8 points)
    Wireless
    May 28, 2016 7:07 AM in response to gibbytace65

    I have 7.7.7 but can revert. I am going to try to reset the express's and then add them to the network.  If that doesn't work I will set the Extreme back to the previous firmware.

  • by gibbytace65,

    gibbytace65 gibbytace65 May 28, 2016 7:23 AM in response to Tesserax
    Level 1 (8 points)
    Wireless
    May 28, 2016 7:23 AM in response to Tesserax

    I resolved the problem by factory reset of all Airport Express stations I have.  Added them back to the network and updated their firmware.  My two express and one extreme time capsule are all fully functionining now.  Thanks for the support.

  • by Tesserax,

    Tesserax Tesserax May 28, 2016 9:29 AM in response to gibbytace65
    Level 9 (54,040 points)
    Wireless
    May 28, 2016 9:29 AM in response to gibbytace65

    You're very welcome! I'm glad you got it worked out ...

  • by goet36,

    goet36 goet36 Jul 4, 2016 9:50 AM in response to Tesserax
    Level 1 (4 points)
    Jul 4, 2016 9:50 AM in response to Tesserax

    almost the same here after updating to latest firmware my airport express  stopped working. Though my time capsule works just fine. I tried hard resetting it but it's dead only the orange led works and every minute blinks green once. (It also doesn't appear in airport utility )

  • by Bob Timmons,

    Bob Timmons Bob Timmons Jul 4, 2016 11:26 AM in response to goet36
    Level 10 (105,018 points)
    Wireless
    Jul 4, 2016 11:26 AM in response to goet36
    I tried hard resetting it but it's dead only the orange led works and every minute blinks green once. (It also doesn't appear in airport utility )

    Unfortunately, you are probably correct about the AirPort Express being "dead".  A solid amber light....with an occasional green blink.....is almost always an indication that the AirPort Express has a power supply problem that will not allow it to get out of start up mode. Basically, the power supply is heading downhill quickly.

     

    Suggest that you try a factory default reset as a last resort to see if the AirPort Express might respond. If you decide to do this......

     

    Power off the AirPort Express for a few minutes

    Hold in the reset button first, and then keep holding the reset button in for an additional 5 to 6 seconds while you simultaneously power the Express back up

    Release the reset button after the hold period, and allow a full minute for the AirPort Express to restart

     

    You want to see a slow, blinking amber light on the Express at this point, which indicates that the device has been reset successfully and can now be reconfigured again.

     

    If you continue to see a solid amber light....with an occasional green blink.....after few tries, the power supply inside the Express is failing and the Express will need to be replaced.

  • by goet36,

    goet36 goet36 Jul 5, 2016 2:58 AM in response to Bob Timmons
    Level 1 (4 points)
    Jul 5, 2016 2:58 AM in response to Bob Timmons

    I'm almost sure this in not mentioned on the manual. THANK YOU!

  • by appreciate,

    appreciate Jul 5, 2016 4:49 AM in response to gibbytace65
    Level 4 (1,276 points)
    Mac OS X
    Jul 5, 2016 4:49 AM in response to gibbytace65

    an apple articles are there : AirPort base stations: About AirPort base station status lights (LED) - Apple Support

                                               Wi-Fi base station: Understanding and resolving a blinking amber status light - Apple Support

                                               Resetting an AirPort base station FAQ - Apple Support

  • by Bob Timmons,

    Bob Timmons Bob Timmons Jul 5, 2016 6:38 AM in response to goet36
    Level 10 (105,018 points)
    Wireless
    Jul 5, 2016 6:38 AM in response to goet36
    I'm almost sure this in not mentioned on the manual.

    You are correct.

     

    And unfortunately, none of the Apple support articles that appreciate has linked above provide any information about a situation where the amber light.....(which normally remains solid for only 15-20 seconds during startup and then switches to another mode)......instead stays on constant solid amber, or stays solid amber with an occasional green blink.