Anthony Le DHL

Q: MacBook Pro problem

Hi Support Team,

Currently my macbook pro can't working well.

When i open macbook is it as picture.

IMG_0242.JPGIMG_0238.JPGIMG_0237.JPG

Pls check and advise for me re-install OS for my macbook

Thanks team

MacBook Pro

Posted on May 27, 2016 1:29 AM

Close

Q: MacBook Pro problem

  • All replies
  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen May 27, 2016 1:30 AM in response to Anthony Le DHL
    Level 6 (8,424 points)
    Desktops
    May 27, 2016 1:30 AM in response to Anthony Le DHL

    Hi.

    Try restarting your Mac in Safe mode:

    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Hope this helps!

  • by lllaass,

    lllaass lllaass May 27, 2016 1:38 AM in response to Anthony Le DHL
    Level 10 (188,002 points)
    Desktops
    May 27, 2016 1:38 AM in response to Anthony Le DHL
  • by Anthony Le DHL,

    Anthony Le DHL Anthony Le DHL May 27, 2016 1:51 AM in response to Anthony Le DHL
    Level 1 (8 points)
    Desktops
    May 27, 2016 1:51 AM in response to Anthony Le DHL

    Hi D.Cohen,

    Thanks so much.

    But, now my macbook not working when i action as you advise.

    When i action as you talk my macbook only appear as 3 picture i send

     

     

     

     

     

     

     

     

     

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 27, 2016 7:52 AM in response to Anthony Le DHL
    Level 9 (60,714 points)
    Desktops
    May 27, 2016 7:52 AM in response to Anthony Le DHL

    Seeing the "prohibitory sign" (circle with slash) says components needed to start up Mac OS are missing. A re-Install may be needed, or the Boot Drive may be corrupted or failing.

     

    Seeing the blinking question mark, sometimes on a folder icon, says your Mac could not find the boot drive at the address specified in System Preferences > Startup Disk.

     

    Seeing the dark gray Apple tells you your boot drive responded with a Blob of software and tried to run it. (the Dark Gary Apple is not in the Mac's ROM.)

  • by Anthony Le DHL,

    Anthony Le DHL Anthony Le DHL Jun 3, 2016 7:17 PM in response to Anthony Le DHL
    Level 1 (8 points)
    Desktops
    Jun 3, 2016 7:17 PM in response to Anthony Le DHL

    Hi All,

    Thanks your strong support.

    My MAC had been HDD fail.

    I need change the new HDD.

    Thanks all again.