jxzsteiner

Q: Whole system Crashed

Recently, my 2012 retina macbook pro running 10.11.4 constantly crashed when I'm using a website call bilibili.

 

The website is basically a anime streaming website from China in which an extension (call youku unblock is require), the website will usually work for a few minute but the whole system will crash shortly after.

 

Initially I thought it is the problem with the extension, but it also crashed when I try to run CSGO.

 

Please help if possible, thanks in advance.

 

I have the panic file I think.

MacBook Pro (Retina, Mid 2012), OS X El Capitan (10.11.4)

Posted on May 27, 2016 6:36 AM

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Q: Whole system Crashed

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen May 27, 2016 6:40 AM in response to jxzsteiner
    Level 6 (8,424 points)
    Desktops
    May 27, 2016 6:40 AM in response to jxzsteiner

    Try restarting your Mac in Safe mode:

    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Hope this helps!

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 27, 2016 6:42 AM in response to jxzsteiner
    Level 9 (52,313 points)
    Mac OS X
    May 27, 2016 6:42 AM in response to jxzsteiner

    Use these directions top log and post a kernel panic:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by jxzsteiner,

    jxzsteiner jxzsteiner May 27, 2016 10:51 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    May 27, 2016 10:51 AM in response to OGELTHORPE

    Anonymous UUID:       31D33067-2084-EF44-335B-3E58467385A0

     

     

    Fri May 27 21:25:58 2016

     

     

    *** Panic Report ***

    panic(cpu 4 caller 0xffffff7f8a5a5bd5): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x104000000 0xffffff911957d000 0x0e7150a2, D0, P2/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.6/src/AppleMuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 4), Frame : Return Address

    0xffffff81143232e0 : 0xffffff80074dab12

    0xffffff8114323360 : 0xffffff7f8a5a5bd5

    0xffffff8114323440 : 0xffffff7f881c41e0

    0xffffff8114323500 : 0xffffff7f88291ef4

    0xffffff8114323540 : 0xffffff7f88291f5f

    0xffffff81143235c0 : 0xffffff7f884c90b5

    0xffffff8114323630 : 0xffffff7f882b3191

    0xffffff8114323650 : 0xffffff7f881cada1

    0xffffff8114323700 : 0xffffff7f881c861c

    0xffffff8114323900 : 0xffffff7f881ca12a

    0xffffff81143239d0 : 0xffffff7f89aaf755

    0xffffff8114323aa0 : 0xffffff7f89a14b62

    0xffffff8114323ad0 : 0xffffff7f89a135aa

    0xffffff8114323b50 : 0xffffff8007ae1592

    0xffffff8114323b80 : 0xffffff8007ae220a

    0xffffff8114323be0 : 0xffffff8007adf277

    0xffffff8114323d20 : 0xffffff8007597cc0

    0xffffff8114323e30 : 0xffffff80074df283

    0xffffff8114323e60 : 0xffffff80074c28b8

    0xffffff8114323ea0 : 0xffffff80074d2665

    0xffffff8114323f10 : 0xffffff80075b8bda

    0xffffff8114323fb0 : 0xffffff80075eca96

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@ 0xffffff7f8a597000->0xffffff7f8a5aafff

                dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7f8a58f000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f888f0000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7f87d2c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7f88114000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[C49819CE-729A-36B2-9AC1-744A43DC23 6F]@0xffffff7f8a592000

             com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C743 3]@0xffffff7f89a08000->0xffffff7f89a73fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7f87d2c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7f88114000

             com.apple.nvidia.driver.NVDAResman(10.1)[8649777A-3EED-3F2F-8B12-FBC5517F62E6]@ 0xffffff7f88172000->0xffffff7f883ebfff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7f87d2c000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[1114B99F-E439-329E-876D-1FEC4CF45DF6]@0xff ffff7f8815b000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7f88114000

                dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7f8816b000

             com.apple.nvidia.driver.NVDAGK100Hal(10.1)[EB8A5980-AB59-368A-8244-60A00C7A933C ]@0xffffff7f883f7000->0xffffff7f885a5fff

                dependency: com.apple.nvidia.driver.NVDAResman(10.1.0)[8649777A-3EED-3F2F-8B12-FBC5517F62E6 ]@0xffffff7f88172000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7f87d2c000

             com.apple.GeForce(10.1)[33C7F697-A35F-390D-8AD7-9F87F1D7D852]@0xffffff7f89a8200 0->0xffffff7f89b21fff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7f87d2c000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[1114B99F-E439-329E-876D-1FEC4CF45DF6]@0xff ffff7f8815b000

                dependency: com.apple.nvidia.driver.NVDAResman(10.1.0)[8649777A-3EED-3F2F-8B12-FBC5517F62E6 ]@0xffffff7f88172000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7f88114000

                dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C743 3]@0xffffff7f89a08000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    15E65

     

     

    Kernel version:

    Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

    Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

    Kernel slide:     0x0000000007200000

    Kernel text base: 0xffffff8007400000

    __HIB  text base: 0xffffff8007300000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

     

    System uptime in nanoseconds: 25953393042496

    last loaded kext at 21776301883572: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8a700000, size 32768)

    last unloaded kext at 21848005600180: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8a700000, size 32768)

    loaded kexts:

    com.apple.filesystems.smbfs 3.0.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AGPM 110.21.18

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyDriver 274.7

    com.apple.driver.AppleHDA 274.7

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.iokit.IOBluetoothSerialManager 4.4.4f4

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.GeForce 10.1.0

    com.apple.driver.AppleIntelHD4000Graphics 10.1.4

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleHV 1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleIntelFramebufferCapri 10.1.4

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleMuxControl 3.12.6

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AppleSDXC 1.7.0

    com.apple.driver.AirPort.Brcm4360 1040.1.1a6

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 274.7

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOSerialFamily 11

    com.apple.nvidia.driver.NVDAGK100Hal 10.1.0

    com.apple.nvidia.driver.NVDAResman 10.1.0

    com.apple.iokit.IOSurface 108.2.1

    com.apple.driver.CoreCaptureResponder 1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4

    com.apple.iokit.IOBluetoothFamily 4.4.4f4

    com.apple.driver.AppleHDAController 274.7

    com.apple.iokit.IOHDAFamily 274.7

    com.apple.iokit.IOAudioFamily 204.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOAcceleratorFamily2 205.3

    com.apple.AppleGraphicsDeviceControl 3.12.6

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleGraphicsControl 3.12.6

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleUSBMultitouch 250.5

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.CoreStorage 517.20.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 6.0.2

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

     

     

    System Profile:

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

    Bluetooth: Version 4.4.4f4 17685, 3 services, 18 devices, 1 incoming serial ports

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    Serial ATA Device: APPLE SSD SM512E, 500.28 GB

    Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.3f36

    Network Service: Wi-Fi, AirPort, en0

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

  • by Courcoul,

    Courcoul May 27, 2016 10:58 AM in response to jxzsteiner
    Level 6 (14,193 points)
    May 27, 2016 10:58 AM in response to jxzsteiner

    Step 2, gathering system info, can be carried out quickly, completely and expeditiously by running EtreCheck and posting the report.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 27, 2016 11:52 AM in response to jxzsteiner
    Level 9 (52,313 points)
    Mac OS X
    May 27, 2016 11:52 AM in response to jxzsteiner

    Your MBP has a very unhappy GPU.  This program is applicable to your MBP:

     

    https://www.apple.com/support/macbookpro-videoissues/

     

    Bring it to an Apple store for testing.

     

    Ciao.