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All replies
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Helpful answers
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May 27, 2016 2:35 PM in response to kxngofthefallsby ManSinha,You cannot do that
It is an anti theft protection and the previous owner needs to disengage and remove the lock
If they cannot or will not - the phone is useless to you and you should return it for a refund
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May 27, 2016 4:09 PM in response to kxngofthefallsby KiltedTim,Only the owner of the account can remove it.