HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

Learn about If you see an error when you update or restore your iPhone, iPad, or iPod
debbifromwolcottville

Q: my phone is stuck on a screen that has the itunes logo and the charger sign i can not restore or update it is a s4

how do i fix this

iPhone 4S

Posted on May 27, 2016 2:52 PM

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Q: my phone is stuck on a screen that has the itunes logo and the charger sign i can not restore or update it is a s4

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  • by debbifromwolcottville,

    debbifromwolcottville debbifromwolcottville May 27, 2016 2:54 PM in response to debbifromwolcottville
    Level 1 (4 points)
    iPhone
    May 27, 2016 2:54 PM in response to debbifromwolcottville

    it stuck on itunes signs can not use my phone

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 27, 2016 2:57 PM in response to debbifromwolcottville
    Level 9 (58,038 points)
    iPhone
    May 27, 2016 2:57 PM in response to debbifromwolcottville

    The device is in Recovery Mode. See this support document for instructions on how to deal with it.  If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

  • by KatViscious,

    KatViscious KatViscious May 28, 2016 8:24 PM in response to debbifromwolcottville
    Level 1 (4 points)
    May 28, 2016 8:24 PM in response to debbifromwolcottville

    Guess what we R all Screwed   This happened to me last week, with my 4S, when I tried to update.  I was on the phone (my landline) for hours for 2 days.with Apple Support.

    When the only option was to restore the phone, which erases everything on the phone.  If u r backed up no problem. That didn't work either because the phone could not complete the update which is necessary to restore. in order to restart.  Today I was at the apple store and they tried and when they could not do it either, the told me the inner hardware had worn out.  So I asked if I hadn't done the update would this have happened and they said "probably"  I asked how is it possible that the hardware wore out just when I tried to update.  They said coincidence it was such an old phone it would have done this soon anyway.  I say Bull..... Especially since we r all having the problem at the same time.   It's Apple's way of forcing u to buy a new phone.