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Osaltyd

Q: My iPad is stuck. I can't turn on or off.

My iPad is stuck with the apple icon displayed. I can't turn on or off. It doesn't respond when connected to my Mac. What can I do at this point?

iPad, iOS 9.3.2

Posted on May 27, 2016 6:48 PM

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Q: My iPad is stuck. I can't turn on or off.

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  • by AspiringAppleGuru,

    AspiringAppleGuru AspiringAppleGuru May 27, 2016 6:52 PM in response to Osaltyd
    Level 1 (64 points)
    Apple Watch
    May 27, 2016 6:52 PM in response to Osaltyd

    If the iPad will not respond to a force reset (home and power buttons for 10 seconds) then I think you'd only have 2 options.

    O and try the force reset with and without it connected to power from the wall adapter.

     

    1. Wait for the battery to drain and hopefully be able to reset or restore it at that time.

    2. Contact Apple for more troubleshooting or repair options.

     

    Best of luck!