Hashaam Rocks
Level 1 (4 points)
iPhone

Q: Factory unlocked iphone 6s giving sim not supported error

Hey guys

I recently bought a new Factory unlocked iphone 6s from Newyork,and didnt use it in the states.Now i am back in my country Pakistan and it doesnt seem to recognize the sim i inserted even though it supports an iphone officially.It gives the same error as below as in the phone itself.I called apple care and they said to restore and update it by hard resetting it,which after hitting a few tries still didnt work.

would really appreciate some help

thanks

 

99784f22-35db-4b58-9780-ffb8fdb0d41d.jpg

iPhone 6s

Posted on May 28, 2016 4:33 AM

by FelipeV,Solvedanswer
FelipeV FelipeV
Level 5 (6,718 points)
iPhone
A:

Hashaam Rocks wrote:

 

@felipeV

so assuming its locked by AT&T i will have to contact them to unlock it?

Correct. And usually that means you have to be a customer in good standing with ATT in order for them to unlock it for you.

 

I though factory unlocked phones could instantly be used right out of the box because i remember my uncle buying an iphone 6 last year and all he did was plug in his sim and the phone started working,

They can (and the term "factory unlocked" does not exist in the AppleUniverse).He probably bought it at an Apple Store (online or physical store) which is the only source of unlocked phones. OR he got it from a third party store like CarPhoneWarehouse in the UK which sells sim-free phones which will lock to the carrier of the SIM used to first activate the phone.

 

My guess is that your phone was bought from a carrier, in which case it was locked from the outset. OR the phone was used (sim-free). Call Apple,; if they confirm that the phone is locked to a carrier, you have been scammed.

Posted on May 28, 2016 1:10 PM

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Hashaam Rocks

Q: Factory unlocked iphone 6s giving sim not supported error

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  • Helpful answers

  • by ManSinha,

    ManSinha ManSinha May 28, 2016 10:16 AM in response to Hashaam Rocks
    Level 6 (10,250 points)
    iPhone
    May 28, 2016 10:16 AM in response to Hashaam Rocks

    If you restore it as new - then you should see this image - 2016-05-13_09-04-31.jpg

     

    If you are not seeing that image - then the phone is not unlocked - contact Apple Care and request them to check which carrier it is locked to

     

    How to unlock your iPhone for use with another carrier - Apple Support

  • by roaminggnome,

    roaminggnome roaminggnome May 28, 2016 10:22 AM in response to Hashaam Rocks
    Level 10 (96,916 points)
    May 28, 2016 10:22 AM in response to Hashaam Rocks

    From whom did you purchase the iPhone?

  • by FelipeV,

    FelipeV FelipeV May 28, 2016 10:51 AM in response to Hashaam Rocks
    Level 5 (6,718 points)
    iPhone
    May 28, 2016 10:51 AM in response to Hashaam Rocks

    Your phone is not unlocked.

  • by Hashaam Rocks,

    Hashaam Rocks Hashaam Rocks May 28, 2016 12:06 PM in response to Hashaam Rocks
    Level 1 (4 points)
    iPhone
    May 28, 2016 12:06 PM in response to Hashaam Rocks

    Called apple support on Friday and they asked me the IMEI and then proceeded to guide me to restore it.If it was carrier locked they would have mentioned it,which they did not.I restored it quite a few times now,but to no avail.Will have to wait till monday to call them again to check whats the problem.My dad actually bought the phone from a re seller in newyork and he specifically told him that its the Factory unlocked "sim free" version.

    thanks for the support though guys,any sort of help is appreciated at this moment.

  • by FelipeV,

    FelipeV FelipeV May 28, 2016 12:15 PM in response to Hashaam Rocks
    Level 5 (6,718 points)
    iPhone
    May 28, 2016 12:15 PM in response to Hashaam Rocks

    It is irrelevant what the seller said. The phone is not unlocked. The fact that you restored it and it's still locked points to this. You can call apple again and they will tell you to what carrier the phone is locked to. Apple will not unlock the phone; only the carrier it is locked to can unlock it.

     

    And sim-free is NOT unlocked. moSt sim free iPhones will lock to the carrier that is used  to first activate the phone.

  • by Hashaam Rocks,

    Hashaam Rocks Hashaam Rocks May 28, 2016 12:35 PM in response to Hashaam Rocks
    Level 1 (4 points)
    iPhone
    May 28, 2016 12:35 PM in response to Hashaam Rocks

    @felipeV

    so assuming its locked by AT&T i will have to contact them to unlock it? I though factory unlocked phones could instantly be used right out of the box because i remember my uncle buying an iphone 6 last year and all he did was plug in his sim and the phone started working,are there versions of factory unlocked phones or is it that this phone was used prior to purchase and i have been scammed by the retailer.

  • by FelipeV,Solvedanswer

    FelipeV FelipeV May 28, 2016 1:10 PM in response to Hashaam Rocks
    Level 5 (6,718 points)
    iPhone
    May 28, 2016 1:10 PM in response to Hashaam Rocks

    Hashaam Rocks wrote:

     

    @felipeV

    so assuming its locked by AT&T i will have to contact them to unlock it?

    Correct. And usually that means you have to be a customer in good standing with ATT in order for them to unlock it for you.

     

    I though factory unlocked phones could instantly be used right out of the box because i remember my uncle buying an iphone 6 last year and all he did was plug in his sim and the phone started working,

    They can (and the term "factory unlocked" does not exist in the AppleUniverse).He probably bought it at an Apple Store (online or physical store) which is the only source of unlocked phones. OR he got it from a third party store like CarPhoneWarehouse in the UK which sells sim-free phones which will lock to the carrier of the SIM used to first activate the phone.

     

    My guess is that your phone was bought from a carrier, in which case it was locked from the outset. OR the phone was used (sim-free). Call Apple,; if they confirm that the phone is locked to a carrier, you have been scammed.

  • by Hashaam Rocks,

    Hashaam Rocks Hashaam Rocks May 28, 2016 2:10 PM in response to FelipeV
    Level 1 (4 points)
    iPhone
    May 28, 2016 2:10 PM in response to FelipeV

    will do that surely

    thanks for all the help though

  • by ManSinha,

    ManSinha ManSinha May 28, 2016 7:02 PM in response to Hashaam Rocks
    Level 6 (10,250 points)
    iPhone
    May 28, 2016 7:02 PM in response to Hashaam Rocks

    SIM free could merely mean the middle man removed the SIM card and re sold it

    SIM free does not always equate to unlocked