Apple tv 4 Crashing,unstable,white screen etc...

Dear Apple communities,

i have bought a Apple tv 4 in december 2015. I had a great experience with it.

But since a week ago it is always crashing no matter what app i use. If for instance i want to view a Youtube video in the Youtube App before the video could launch the apple tv crashes and brings me automatically back to the homescreen. Same in the Apple movie trailer app and in Infuse media player.

Sometimes i get strange lines on top of the screen ( see screenshot)

I also get a flickering apple logo (video to see what i mean https://youtu.be/a0uHUOrPHwg)


What i have tried:

- Connected a USB C cable on my apple tv and restored and updated to the latest firmware "3times"

- Connected a different HDMI cable

- Rebooted my modem and network


Is someon encoutering similar problems ? What should i do ?

Should i bring it back in to warranty or are there other things i could try to fix this ?


Thanks in advance for your help

Dimitri


Extra info:

Apple Tv

Model: A1625 (32G)

TvOs: 9.2.1 (13Y772)

Rez: 1080p HD - 60Hz

User uploaded file

Apple TV, iOS 9.2.1, null

Posted on May 29, 2016 1:12 AM

Reply
6 replies

May 29, 2016 4:27 AM in response to DimitriLa

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.


You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.


Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.


There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.


The following article(s) may help you.


Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Sources of Interference

Wifi Diagnostic Software (for Mac users)


You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

May 29, 2016 5:29 AM in response to Winston Churchill

You really think this is a interference problem ?

I already dowloaded the app you mentioned. I will change de wifi Channel and move the apple tv on too a other place.

Doubt this is going to help but i will give it a shot and come back here to give my feedback.

(i also would like to mention that the apple tv has stood there for 7 month without any problems so it seems strange that now there is some kind of interference )

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple tv 4 Crashing,unstable,white screen etc...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.