DimitriLa
Level 1 (4 points)
Apple TV

Q: Apple tv 4 Crashing,unstable,white screen etc...

Dear Apple communities,

i have bought a Apple tv 4 in december 2015. I had a great experience with it.

But since a week ago it is always crashing no matter what app i use. If for instance i want to view a Youtube video in the Youtube App before the video could launch the apple tv crashes and brings me automatically back to the homescreen. Same in the Apple movie trailer app and in Infuse media player.

Sometimes i get strange lines on top of the screen ( see screenshot)

I also get a flickering apple logo (video to see what i mean https://youtu.be/a0uHUOrPHwg)

 

What i have tried:

- Connected a USB C cable on my apple tv and restored and updated to the latest firmware "3times"

- Connected a different HDMI cable

- Rebooted my modem and network

 

Is someon encoutering similar problems ? What should i do ?

Should i bring it back in to warranty or are there other things i could try to fix this ?

 

Thanks in advance for your help

Dimitri

 

Extra info:

Apple Tv

Model: A1625 (32G)

TvOs: 9.2.1 (13Y772)

Rez: 1080p HD - 60Hz

IMG_0727.JPG

Apple TV, iOS 9.2.1, null

Posted on May 29, 2016 1:19 AM

by Winston Churchill,Apple recommended
Winston Churchill Winston Churchill
Level 10 (104,506 points)
Apple TV
A:

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

 

You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

 

Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

 

There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

 

The following article(s) may help you.

 

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Sources of Interference

Wifi Diagnostic Software (for Mac users)

 

You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

Posted on May 29, 2016 4:27 AM

Close
DimitriLa

Q: Apple tv 4 Crashing,unstable,white screen etc...

  • All replies
  • Helpful answers

  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill May 29, 2016 4:27 AM in response to DimitriLa
    Level 10 (104,506 points)
    Apple TV
    May 29, 2016 4:27 AM in response to DimitriLa

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

     

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

     

    The following article(s) may help you.

     

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Sources of Interference

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

  • by DimitriLa,

    DimitriLa DimitriLa May 29, 2016 5:29 AM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    May 29, 2016 5:29 AM in response to Winston Churchill

    You really think this is a interference problem ?

    I already dowloaded the app you mentioned. I will change de wifi Channel and move the apple tv on too a other place.

    Doubt this is going to help but i will give it a shot and come back here to give my feedback.

    (i also would like to mention that the apple tv has stood there for 7 month without any problems so it seems strange that now there is some kind of interference )

  • by Winston Churchill,

    Winston Churchill Winston Churchill May 29, 2016 5:35 AM in response to DimitriLa
    Level 10 (104,506 points)
    Apple TV
    May 29, 2016 5:35 AM in response to DimitriLa

    IT may not be, but IMO interference or network settings are responsible most of the problems raised here, I do think it's worth looking at first.

  • by DimitriLa,

    DimitriLa DimitriLa May 29, 2016 9:57 AM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    May 29, 2016 9:57 AM in response to Winston Churchill

    i tried moving the apple tv away from other electronic hardware. It seems better... no problems so far.

    (my apple tv is not on wifi but with a ethernet cable and so is my ps4, tv decoder and other hardware) is it still possible that my apple tv gets interference ?

    My Airport extreme is near by and thats the only thing that's on wifi.

  • by Winston Churchill,

    Winston Churchill Winston Churchill May 30, 2016 4:10 AM in response to DimitriLa
    Level 10 (104,506 points)
    Apple TV
    May 30, 2016 4:10 AM in response to DimitriLa

    Interference is still possible with ethernet, however not really likely unless you have electric cables running along side the ethernet cable is all something like that.

  • by Diana.McCall,

    Diana.McCall Diana.McCall May 30, 2016 9:11 AM in response to Winston Churchill
    Level 5 (4,819 points)
    Apple TV
    May 30, 2016 9:11 AM in response to Winston Churchill

    There could be direct interference if ATV was beside a string emitter, like a computer, game system, etc. That might be affecting the ATV circuits directly/