HT205727: If your iPhone 6s or iPhone 6s Plus battery percentage doesn't update

Learn about If your iPhone 6s or iPhone 6s Plus battery percentage doesn't update
jackiefromst peters
Level 1 (4 points)
iPhone

Q: My iPhone 6  and my moms iPhone 5 will not connect to her wifi we can see it but it is grayed out and does not pick up and of the info  no IP address nothing but my husbands iPhone 5 and his iPad connect great! What setting is keeping us from getting

I have an iPhone 6 my mom has an iPhone five neither phone can connect to her house Wi-Fi the join button is grayed out but my husband who has an iPhone 5s and iPad can connect with both with ease.  I have no trouble connecting elsewhere to WiFi walk into the AT&T store connected instantly why can't I connect at my moms? Our operating systems are up-to-date no problems with memory we just can't seem to connect we get no IP address is we can see the Wi-Fi but there's no information there we can't join

iPhone 6 Plus, iOS 9.3.2

Posted on May 29, 2016 6:44 AM

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jackiefromst peters

Q: My iPhone 6  and my moms iPhone 5 will not connect to her wifi we can see it but it is grayed out and does not pick up and of ... more

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  • by elcpu,

    elcpu elcpu May 29, 2016 8:20 AM in response to jackiefromst peters
    Level 6 (16,265 points)
    Photos for Mac
    May 29, 2016 8:20 AM in response to jackiefromst peters

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892