HT201569: If your iPhone, iPad, or iPod touch won't charge

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Q: iPad air charging issue

Recently my iPad air requires I go through a ritual to get it to charge. Using an apple certified cable and an Apple 12 watt charger. If I plug the lighting cable into the iPad, the charger is not recognized (no thunderbolt). If while the cable is plugged in, I hold only the standby button and then swipe the screen to turn it off, the iPad will shut off but then reboot with the apple logo all on its own right away. When the screen comes back on the iPad indicates it is charging (thunderbolt) but it  is not. If I hold the stand bye button down and swipe the screen to turn it off, the iPad will stay off this time and charge. If power it up a few hours later, the iPad charge is at 100% but the thinderbolt indication is still displayed. The charge will last as long as it always has. I have tried a hard rest, and resting the iPad to new. I'm completely baffled. Any suggestions?

iPad Air Wi-Fi, iOS 9.3.2

Posted on May 29, 2016 7:59 PM

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Q: iPad air charging issue

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