apricotjam16
Level 1 (8 points)
Mac App Store

Q: Macbook Pro Won't Receive FaceTime Calls El Capitan

All of my devices are connected via my apple ID and Handoff, but when someone tries to call me via FaceTime only my iPhone 6 picks up the call. My Macbook Pro doesn't even register that there is a FaceTime call coming in. I can still make outgoing FaceTime calls from my Macbook, though. Both my iPhone and Macbook have the most up to date software - my phone = iOS 9.3.2 and Macbook = OS X El Capitan 10.11.5. How do I fix my laptop to receive incoming FaceTime calls? I've tried updating my settings, turning FaceTime off and on, signing out and in, etc. on both my phone and macbook.

MacBook Pro (13-inch Mid 2012), iOS 9.3.2

Posted on May 29, 2016 10:35 PM

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apricotjam16

Q: Macbook Pro Won't Receive FaceTime Calls El Capitan

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  • by Linc Davis,

    Linc Davis Linc Davis May 30, 2016 9:56 AM in response to apricotjam16
    Level 10 (208,037 points)
    Applications
    May 30, 2016 9:56 AM in response to apricotjam16

    I'll assume that you have verified each of these facts:

    a. FaceTime can make outgoing calls.

    b. You're not getting calls made to an email address or iPhone number associated with the Apple ID that you're now using. Calls to any other Apple ID that you may have used won't be received.

    c. The callers are not on your block list.

    d. At least one of the callers can call other FaceTime users—just not you.

    If you have verified those facts, please take each of the following steps that you haven't already taken. Stop when the problem is resolved. Back up all data before making any changes.

    1. Please open the Notifications pane in System Preferences. Select FaceTime from the list on the left. Either the Banners or Alerts alert style must be selected—not None.

    2. In the same window, select Do Not Disturb. If any of the top three boxes on the right is checked, then all incoming FaceTime calls will be blocked under the corresponding conditions. If you want to use "Do Not Disturb," but you also want to receive calls when it's active, check either or both of the two lowest boxes, according to your preference.

    3. If the built-in application firewall is on, please turn it off. In case you're worried about the implications of this step, the firewall generally serves no purpose when you're on a private network behind a router.

    4. If you've installed any third-party "firewall," "security," or "anti-virus" software, remove it according to the developer's instructions. All such software is worse than useless.

    5. If you're connected to a VPN, disconnect from it. You may have to remove some third-party VPN software completely to solve the problem.