Pashayuki
Level 1 (8 points)
Desktops

Q: My iMac 27 can't start up

IN the begin i had problem with mouse at my iMac 27", mouse freeze and always rolling like a ball with 4 colors.

 

i Have delete some aplication( google, dropbox ect..) and i deactivated all programs that open automaticly when imac start up.

it was beter but not any more like in the begin.

yesterday i have deletet all things that ware in "preferences- users and others-login items" and after restart my imac opent not any more.

can somebody help me please!!

Posted on May 30, 2016 3:33 AM

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Pashayuki

Q: My iMac 27 can't start up

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 May 31, 2016 9:56 AM in response to Pashayuki
    Community Specialists
    May 31, 2016 9:56 AM in response to Pashayuki

    Hi Pashayuki, 

     

    Thank you for using the Apple Support Communities!

     

    I understand that is having issues starting up after deleting some items. To troubleshoot this situation, I recommend reading over and working through the steps outlined in the following article. Be sure to work through all three sections (Try Safe Mode, Try Disk Utility, Use fsck if necessary) if necessary to help resolve the issue. 

     

    Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support

     

    Cheers!

  • by Pashayuki,

    Pashayuki Pashayuki Jun 1, 2016 2:23 PM in response to joe_7399
    Level 1 (8 points)
    Desktops
    Jun 1, 2016 2:23 PM in response to joe_7399

    Thank gou for your answer and instruction.

    i Chose option 2 "reinstall OS X" and  the os x el capitan is download until the end and after restart automatically imac stay always with aple logo and the proces to open is not succesful, he stay always with aple logo.

     

    what can i do now, is almos 8 hours that it stay in the same point.

    thank again

  • by judysings,

    judysings judysings Jun 1, 2016 2:56 PM in response to Pashayuki
    Community Specialists
    Jun 1, 2016 2:56 PM in response to Pashayuki

    Thanks for replying with this information and I hate to hear that the issue continues. 

     

    I understand that after following the steps in the article and working through Option 2, your Mac is starting up to the Apple logo, but is not progressing any further. 

     

    To continue troubleshooting, there are a couple of more steps I suggest. 

     

        1. Turn off your Mac by holding the power button for up to 5 seconds

        2. After the Mac has turned off, press the power button once to turn it back on

        3. As soon as you release the power button to turn your Mac back on, hold the Shift key on your keyboard. This will start your Mac in Safe Mode. This startup process will take longer than a normal boot; this is expected behavior. 

        4. If your Mac boots as expected, select the Apple logo in the top left corner of your display and choose Restart

        

    At this point your Mac should restart as expected. If your Mac does not boot in Safe Mode, please reply and let us know. 

     

    How to turn on or turn off your Mac - Apple Support

     

    Try safe mode if your Mac doesn't finish starting up - Apple Support

     

    Best!

  • by Pashayuki,

    Pashayuki Pashayuki Jun 2, 2016 2:18 AM in response to judysings
    Level 1 (8 points)
    Desktops
    Jun 2, 2016 2:18 AM in response to judysings

    THanks again.

    i Did it with safe mode and now imac is back but looks like there is nothing on it, my datas are disapear.

    do i have an oportunity to take back datas, photos, books, and videos?

    thanks

  • by judysings,

    judysings judysings Jun 6, 2016 10:51 AM in response to Pashayuki
    Community Specialists
    Jun 6, 2016 10:51 AM in response to Pashayuki

    First, I’m glad to hear the tour system is back up and running. I am sorry to hear that your information doesn’t seem to be on the computer though. 

     

    If you were using Time Machine to create backups, you can restore your information using the steps from the following article. 

     

    Use Time Machine to back up or restore your Mac - Apple Support

     

    Best!