Q: When trying to install iOS 9.3.2 on my iPad Air 2, I get the message that I need to plug into iTunes. When plugged into iTunes it fails to restore with the message "An unknown error has occurred (56). Any suggestions? iPad Air 2, iOS 9.3.2

Went to the apple store and got nothing. He is asking me to buy a new iPad. I told him he cannot be serious. He said they know of 9.3.2 causing problems on iPad Pro but not on iPads. Anyone else having this issue and got it resolved? any help is appreciated. My iPad is 18 months old and I have no intention of giving apple more money given this situation

iPad 2, iOS 9.3.2

Posted on May 30, 2016 5:36 AM

I have this question too

Q: When trying to install iOS 9.3.2 on my iPad Air 2, I get the message that I need to plug into iTunes. When plugged into iTun ... more

All replies

Helpful answers

by D.Cohen,

D.Cohen May 30, 2016 5:48 AM in response to hkamat
Level 6 (8,424 points)

Desktops

May 30, 2016 5:48 AM in response to hkamat

This information should help you Get help with iOS update and restore errors - Apple Support
Reply options

Link to this post

by hkamat,

hkamat Jun 2, 2016 10:48 AM in response to D.Cohen
Level 1 (9 points)

iPad

Jun 2, 2016 10:48 AM in response to D.Cohen

Hi D. Cohen,

I tried updating iTunes and then trying to update and restore my iPad using iTunes. It gives me error 56 suggesting its bricked. Went to the apple store and the support person did the same and had the same outcome. Not sure when is Apple planning on releasing a fix for 9.3.2 bricking iPads. Bad QA from Apple on this.

Anymore suggestions on how to fix this?
Reply options

Link to this post

by jeffreyfromglen,

jeffreyfromglen Jul 6, 2016 12:51 PM in response to hkamat
Level 1 (8 points)

iPad

Jul 6, 2016 12:51 PM in response to hkamat

I am having this same exact problem with my iPad Air 2. I expected this iPad to last for years! Not taken out by a software bug. It was working perfectly before I updated.
Reply options

Link to this post

by YourPalAl,

YourPalAl Jul 6, 2016 2:09 PM in response to hkamat
Level 1 (60 points)

iPad

Jul 6, 2016 2:09 PM in response to hkamat

It looks to me like a fix is in the works...but for now, I believe you just have to wait for them to get that fix out into the world.

http://www.theverge.com/2016/5/21/11730904/apple-ipad-pro-9-7-inch-ios-update-er ror-56

good luck,

Al
Reply options

Link to this post

Q: When trying to install iOS 9.3.2 on my iPad Air 2, I get the message that I need to plug into iTunes. When plugged into iTunes it fails to restore with the message "An unknown error has occurred (56). Any suggestions? iPad Air 2, iOS 9.3.2

All replies Helpful answers

by D.Cohen,

by hkamat,

by jeffreyfromglen,

by YourPalAl,

All replies

Helpful answers