patlyn49
Level 1 (4 points)
Peripherals

Q: sometimes keyboard keys are stuck or do not work at all

MY LAPTOP IS NOT THAT OLD AND KEYBOARD KEYS STICK....DO NOT WORK.....WHAT AN IDO.  THIS IS THE NEW MAC LAPTOP LIGHTWEIGHT

MacBook, iOS 9.3.2, KEYBOARD IS PROBLEM

Posted on May 30, 2016 5:15 AM

Close
patlyn49

Q: sometimes keyboard keys are stuck or do not work at all

  • All replies
  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen May 30, 2016 5:31 AM in response to patlyn49
    Level 6 (8,424 points)
    Desktops
    May 30, 2016 5:31 AM in response to patlyn49

    Try Safe Boot:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - After your Mac boots up, restart it as you usually do.


    If this doesn't help, follow the instructions below:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds

     

    If this doesn't help, it's better to make an appointment to Apple Store as you just may need to change the old keyboard into new one.

  • by seventy one,

    seventy one seventy one May 30, 2016 7:25 AM in response to patlyn49
    Level 6 (15,383 points)
    Peripherals
    May 30, 2016 7:25 AM in response to patlyn49

    Which particular keys stick.   Are you sure it has not been exposed toany substance, perhaps you had been eating while using it.  

  • by appreciate,

    appreciate appreciate May 30, 2016 8:14 AM in response to patlyn49
    Level 4 (1,276 points)
    Mac OS X
    May 30, 2016 8:14 AM in response to patlyn49

    Accessibility options short cut that lets you quickly turn on or off common accessibility feature sticky keys .

    • On the built-in keyboard of a Mac notebook computer, press Function-Command-Option-F5 (Fn-⌘-⌥-F5).
    • If you are using an external keyboard, press Command-Option-F5 (⌘-⌥-F5).
    • If you accidentally activate the accessibility options window click done to close it . you can also click anywhere outside of the window to close it .

  • by babowa,

    babowa babowa May 30, 2016 8:32 AM in response to patlyn49
    Level 7 (32,374 points)
    iPad
    May 30, 2016 8:32 AM in response to patlyn49

    If your laptop is less than one year old, you are covered by warranty - take advantage of it and make an appointment at your nearest Genius Bar and/or call Apple support.

     

    If it is out of warranty, advice at the Genius Bar is still free of charge.

     

    Can you check on your battery status please: click on the Apple > About this Mac > System Report > Power > report what is says about the battery.

     

    FWIW, you are not running iOS on your Mac - which OS version are you on?