HT203554: MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended

Learn about MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended
HLopezRD
Level 1 (4 points)
Notebooks

Q: How to detect this issue

Hi,

I know the program has ended, but how can I know if I got this problem??

Today I was unable to login normally to my mac (I used safe boot to log in). I keep getting these messages:

5/30/16 3:22:45.770 PM WindowServer[506]: com.apple.message.domain: com.apple.ioacceleratorfamily.gpu_hang

com.apple.message.responsible: true

com.apple.message.application_identifier: WindowServer

com.apple.message.application_version: Unknown Version

com.apple.message.device_name: Intel Iris Pro

SenderMachUUID: 1A812C4E-CB5C-3591-8C4F-45DF2C71F237

 

Thanks in advance for any help,

Regards.

MacBook Pro

Posted on May 30, 2016 1:38 PM

by leroydouglas,Solvedanswer
leroydouglas leroydouglas
Level 7 (22,768 points)
Notebooks
A:

Apple or Apple Authorized Service Provider

 

http://www.apple.com/shop/browse/open/country_selector

Posted on May 30, 2016 4:42 PM

Close
HLopezRD

Q: How to detect this issue

  • All replies
  • Helpful answers

  • by HLopezRD,

    HLopezRD HLopezRD May 30, 2016 1:52 PM in response to HLopezRD
    Level 1 (4 points)
    Notebooks
    May 30, 2016 1:52 PM in response to HLopezRD

    Sorry, I think this doesn't apply to my mac. Mine is late 2013.

    But any help will be appreciated

     

     

    ...

    ===========================================================================

                             Intel GPU Hang Summary

                                  version 1.0.0

    ===========================================================================

     

     

    -- Summary of Status for ALL Rings --

    MAIN Ring is hung in the ring <-- ROOT CAUSE!

    MEDIA Ring is idle

    BLT Ring is idle

    VEBOX Ring is idle

    ===========================================================================

                         Essential Ring Registers

    ===========================================================================

     

     

    -- MAIN Ring --

      RING_HEAD   = 0x00006650  (offset = 0x00006650, wrap count = 0, wait_for_cond = 0x0)

      RING_TAIL   = 0x000071f8  (offset = 0x000071f8)

      RING_START  = 0x10205000  (offset = 0x10205000)

      RING_CTRL   = 0x000ff001  (enabled, auto report disabled (0x00), not waiting, semaphore not waiting, length = 0x100 4KB pages)

     

     

    -- MEDIA Ring --

    ...

  • by leroydouglas,

    leroydouglas leroydouglas May 30, 2016 2:47 PM in response to HLopezRD
    Level 7 (22,768 points)
    Notebooks
    May 30, 2016 2:47 PM in response to HLopezRD

    You are going to have to take it in. It appears to be GPU fault

     

    Even out of warranty you get a free over the counter  'Apple Service Diagnostics' test and VST (video systems test)

     

    Genius reservation http://www.apple.com/retail/geniusbar/

     

    on-line https://getsupport.apple.com/GetproductgroupList.action

     

    check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 30, 2016 3:16 PM in response to HLopezRD
    Level 9 (60,617 points)
    Desktops
    May 30, 2016 3:16 PM in response to HLopezRD

    There is said to be a "silent recall" on certain series of Late 2103 Mac Pro models with 500 and 700 series GPUs.

     

    http://www.macrumors.com/2016/02/06/late-2013-mac-pro-video-issues-repair-progra m/

     

    Regardless of which model you have, the door has been opened for the replacement of graphics card to solve graphics hangs. Make an appointment at the genius bar for a free evaluation.


    None of the above have Iris Graphics. You mean the 2013 MacBook pro 13-in?

     

    These should have been fixed with the changes made in the latest update to 10.11.5.

    If yours is not fixed, you need to present it at an appointment at the genius bar, as you may have a Hardware problem.

  • by HLopezRD,

    HLopezRD HLopezRD May 30, 2016 4:24 PM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Notebooks
    May 30, 2016 4:24 PM in response to Grant Bennet-Alder

    Thanks for your help,

    But I got a Macbook pro late 2013 15"

    Model Identifier: MacBookPro11,2

    Processor Name: Intel Core i7

    Memory: 8 GB

    (from Graphics/Displays)

    Chipset Model: Intel Iris Pro

     

    I already got 10.11.5

     

    For me is a little difficult get service from apple representative (I'm not in USA) but I will investigate which options I got.

     

    Regards.

  • by leroydouglas,Solvedanswer

    leroydouglas leroydouglas May 30, 2016 4:42 PM in response to HLopezRD
    Level 7 (22,768 points)
    Notebooks
    May 30, 2016 4:42 PM in response to HLopezRD

    Apple or Apple Authorized Service Provider

     

    http://www.apple.com/shop/browse/open/country_selector

  • by HLopezRD,

    HLopezRD HLopezRD Jun 1, 2016 7:50 AM in response to HLopezRD
    Level 1 (4 points)
    Notebooks
    Jun 1, 2016 7:50 AM in response to HLopezRD

    Thanks to all for help and suggestions.

     

    I took the mac to an Apple authorized reseller.

    I will update this thread when they give me response about what happen with the laptop.

  • by HLopezRD,

    HLopezRD HLopezRD Jun 6, 2016 7:24 AM in response to HLopezRD
    Level 1 (4 points)
    Notebooks
    Jun 6, 2016 7:24 AM in response to HLopezRD

    Hi to all,

    Apple reseller return my mac and said everything is ok, all tested was passed successfully.

    Currently I'm using the machine but I'm afraid that could happen the same again.

     

    Any advice?

     

    Regards.